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Gartner Symposium: Why ServiceNow wants to be seen as the AI platform for business transformation

ServiceNow and Rimini Street have expanded their partnership to enable organisations to use older enterprise resource planning (ERP) systems as a starting point for enterprise artificial intelligence (AI) initiatives.

Using a single architecture and single data model from ServiceNow with Rimini Street’s third-party enterprise software support, the offering is being positioned as a way to enable organisations to innovate across procurement, finance, supply chain, HR, customer service and IT.

The partnership with Rimini Street represents a major step in the company’s strategy to evolve from case management to delivering AI-enabled workflow management that can coordinate and orchestrate systems of record in business, and also improve by learning from the data these systems hold.

During a presentation at the Gartner Symposium in Barcelona, Hartmut Mueller, chief transformation officer at ServiceNow, described the company’s platform as “connecting all systems of record and connecting [their] metrics to the value stream”.

In other words, if an AI can learn from the data held in traditional enterprise systems, it can figure out how to improve the business processes these applications power.

AI without new enterprise systems

Business and IT leaders need to justify the cost of new platform investments, and this is where the partnership with Rimini Street has been positioned.

Speaking to Computer Weekly during the Gartner conference, Eric Helmer, chief technology officer at Rimini Street, said that in the past, the chief information officer (CIO) role has traditionally been back-office. “People were expected to keep the lights on, run the business of IT and firefight,” he said. “The new role of the CIO is in the front office.” This implies their actions have a direct impact on the organisation’s bottom line.

“Today’s CIOs are expected to be the ideas people, and they are expected to figure out things like artificial intelligence and come up with revolutionary ideas that will be game-changers for the business,” he added.

However, as Gartner warned at the start of the annual European conference, it’s easy to lose a lot of money on misguided AI initiatives. A Gartner survey of 300 CIOs conducted in July found that 90% believe managing costs is limiting the value they can get from AI. Moreover, as every enterprise software provider AI-enables their products, Gartner expects a large proportion of IT budgets are likely to be spent on these products. 

But ServiceNow, in collaboration with Rimini Street, is trying to offer a different approach, which relies on the third-party support provider’s track record in keeping ERP systems from the major providers running, even after mainstream support has officially ended. These older systems of records remain useful, if not essential, data sources for machine learning to improve ServiceNow’s understanding of how the business operates.

Helmer said the partnership with ServiceNow helps IT departments make more use of existing enterprise IT assets. “If the value of an ERP system for AI is the data it contains, then the version of ERP you run becomes irrelevant because you already have the data,” he said.

While ServiceNow is often seen as a company specialising in case management, Helmer said it has a raft of tools focused on IT modernisation, which sit on top of existing IT assets. These, he said, can be used to modernise the user interface, automate workflows, and run AI and predictive analytics. “GenAI capabilities can be achieved in a matter of months, instead of years,” he claimed, since the ERP system does not have to be upgraded to the latest AI-capable version first.

Bill McDermott, chairman and chief executive officer at ServiceNow, described the enterprise systems deployed in businesses as 20th-century systems that hundred progress. “ServiceNow’s partnership with Rimini Street gives customers a more unified, intelligent platform to maximise their existing software investments, for faster paths to transformation,” he said.

The fact that ServiceNow can be applied to manage business processes just as it’s used in case management offers a way, according to Helmer, to route and automate workflows between various line-of-business applications, which means IT leaders do not need to go through the cost and disruption of an enterprise application modernisation programme to get the benefits of AI.

Switching software maintenance to third-party support has traditionally been regarded as something only a few brave IT leaders embark on.

Being a premier sponsor at the Gartner Symposium, alongside the likes of AWS, PWC and SAP among others, is perhaps an indication of where ServiceNow sees itself in the corporate IT landscape. If it’s successful at offering an AI platform for running and optimising business processes, there may well be a compelling reason not to upgrade to the latest AI-enabled enterprise system and rely, instead, on third-party support of an existing ERP system.

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visionOS 2.2 beta 2 now available with wider Mac Virtual Display

A week after releasing visionOS 2.2 beta 1 to developers, Apple has now seeded its second testing version. Unlike the tame visionOS 2.1 update, this new build brings a long-awaited feature: wider Mac Virtual Display options.

Mac Virtual Display is one of the OG features of Apple Vision Pro. However, with new wide and ultrawide modes, the spatial computer offers a more immersive experience.

Here’s what this feature is all about:

Using Mac Virtual Display is like having an expandable, ultrawide screen that wraps around you. It’s the equivalent of having two 4K displays sitting side by side — everything looks astoundingly sharp and incredibly detailed.

Now, with an ultrawide view, Apple says it feels like you have two physical 4K displays sitting side by side on a desk, except you don’t have something limiting the two displays. This Apple Vision Pro feature is perfect for anyone multitasking on a Mac, and it feels better than having several windows floating around.

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With this feature, you can open several apps at once and visualize them before you with Vision Pro’s incredible displays. Not only will this boost productivity, but it will also make this spatial computer a more compelling upgrade than two Studio Displays, as you can use it for more than just mirroring your Mac once you finish working.

Apple is expected to expand Mac Visual Display in early December when visionOS 2.2 is expected to be released to all users. While rumors about a new Vision Pro are contradictory, the latest reports expect Apple to update this product next year with a more capable processor, most likely the M5.

However, a revamped interaction is still a few years away. Alongside visionOS 2.2 beta 2, Apple has seeded the second testing versions of watchOS 11.2 and tvOS 18.2.

Below, you can learn more about visionOS and other Vision Pro features.

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User-centric security should be core to cloud IAM practice

Cyber attacks, phishing, and ransomware incidents are predominantly user-facilitated threats; their success is reliant on a human interaction. Relying solely on the next generation of technology to solve this issue is misguided; we cannot address a human problem with technology alone.

Security must shift to a more people-centric approach, as it is ultimately the individuals who require access, whose identities must be managed, and who need to be authenticated and it’s the people who are currently enabling the failures, even when that is inadvertent. We must recognise that this is fundamentally a people challenge, not merely a technological one. By prioritising human factors in our security strategy, we can build a more effective and resilient posture towards cyber attacks, phishing and ransomware.

This challenge isn’t new; it may seem so because we’re framing it as IT-centric. In reality, identity and access management (IAM) has been a fundamental practice for centuries, rooted in the principles of least privilege and need to know. What we often overlook is the importance of understanding our underlying information assets and identifying who truly needs access to them. By facilitating that access in a seamless manner, we enhance user experience while maintaining security. If we restructured our information assets to be more logical, user-friendly, and aligned with business functions, we could significantly improve our ability to manage access effectively.

Training and awareness continue to be neglected and underfunded, while technology receives a bigger share of attention and budget. Numerous reports, surveys, and presentations from security industry leaders consistently emphasise that effective training is crucial for enhancing our resilience against attacks. It’s time to prioritise investment in training and awareness, recognising them as vital components of a robust security strategy.

Technologies play a supportive role in combating these attacks but they ultimately depend on individuals to make the right choices. To build an effective defence, we must empower well-trained, security-conscious personnel who are backed by the right technology. Instead of having IT impose access restrictions arbitrarily, let’s engage our teams in identifying their access needs. By prioritising collaboration and understanding, we can create a security framework that truly protects both our people and our organisation.

Additionally, we must recognise that overly restrictive security practices can drive individuals toward risky behaviours, especially when they struggle to perform their jobs effectively. Just as laws differ in their approach, security policies should not mirror a Napoleonic framework, where users are limited to only what they are explicitly permitted to do. Instead, we should embrace a model that empowers users to fulfil their roles while maintaining security. It’s essential for security teams to collaborate with employees to identify solutions that enable safe and effective job performance, fostering a culture of trust and responsibility.

Shifting away from rigid rules is essential for progress, but it’s understandable that security professionals may feel hesitant, as clear-cut rules can be a comfort for some. User-centric security should be the future for genuine resilience.

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Gartner Symposium: IT leaders urged to do reps like Arnie

Doing reps, reps and more reps is the key to success, according to the Terminator and former governor of California, Arnold Schwarzenegger. Although he was referring to bodybuilding, Schwarzenegger is a big fan of repeatedly practising a task to master it.

Schwarzenegger was the special guest on the second day of the Gartner Symposium in Barcelona, and was invited to discuss how his life experiences can be applied to the world of IT. His advice applies to all aspects of life, and for the audience of IT decision-makers gathered at the Gartner keynote, reps applied to IT leadership.

Given one of his most famous roles as the killer robot in the James Cameron film The Terminator, Schwarzenegger said: “You know, people are worried about artificial intelligence, but I’m more worried about basic stupidity.”

In his book, Be useful, Schwarzenegger offers seven tools for life. He told the IT leaders gathered at the Gartner Symposium discovered how these “tools” could be applied to their own lives.

Schwarzenegger said a lot of what he learned in sport could also be applied on the movie set. “The more often you rehearse the scene, the better you get.”

Returning to his role as the Terminator, Schwarzenegger said he had wanted to play the part of Kyle Reese, the protagonist who would ultimately kill the machine, but during a lunch discussion, he listened to the film director explain why he would make the perfect Terminator.

“He [Cameron] said, ‘you should be the Terminator’, and I said, ‘no, no, no, no, no … I think he [the Terminator] only has 27 lines’. But he said, ‘this is going to be huge’.”

Cameron explained to Schwarzenegger that the Terminator would be the number one villain and the number one hero at the same time. “I didn’t talk anymore, I just listened. Three days later, I called him and said I would play the Terminator role.”

Schwarzenegger urged delegates to listen. “From talking, you never learn anything,” he said.

Another topic covered in the book is the importance of having good mentors, with Schwarzenegger recalling: “I had so many wonderful mentors that inspired me.”

Other life hacks covered in Be useful include having a strong vision, knowing when to say no, and having a good sense of comical timing. “Humour is so much part of our lives,” added Schwarzenegger.

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iOS 18.2 just made the iPhone 16’s Camera Control even better

I had been looking forward to the iPhone 16’s Camera Control button ever since it first popped up in early rumors. After over a month with the iPhone 16 Plus, however, the Camera Control turned out to be a somewhat large disappointment for this longtime iPhone user. The button works as intended. It opens the camera app faster than before. It just doesn’t work well for me. I hold the iPhone in my left hand, so there’s no convenient way to reach the button. My protective case makes it even harder than it should be.

I’d love it if Apple made radical changes to the iPhone’s buttons that would let me swap the location of the Camera Control button with a unified Volume button. That’s not going to happen anytime soon, but Apple is working to make the Camera Control better in the meantime. A new “Require Screen On” option that just appeared in iOS 18.2 beta 3 is one way Apple is improving this feature.

Go to the iPhone 16’s Settings app, tap Display & Brightness, and look for the new Require Screen On toggle at the bottom. That is, after you install iOS 18.2 beta 3, of course.

The new toggle is enabled by default, which matches the current behavior of the Camera Control button. If the iPhone 16 screen is off and you press the button, the display will turn on. A second press will invoke the camera, and a third press will let you take photos.

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If you disable the Require Screen On setting, you can open the camera even when your screen is off. This might be something some content creators want. They’d get even faster access to the camera, which will help them capture photos and videos immediately.

The obvious downside is that you might get accidental Control Center taps after disabling the feature, especially if you’re not using a case.

Using the Camera Control button to take a photo on the iPhone 16 and 16 Plus.Using the Camera Control button to take a photo on the iPhone 16 and 16 Plus. Image source: Apple Inc.

On the other hand, if you have Raise to Wake enabled from the same Display & Brightness menu, you don’t need to disable the new Require Screen On setting. Simply raising the phone to take a photo or record a video will turn on the screen, so your Camera Control press will bring up the camera on the first press. The next photo or video recording will then be just one tap away.

Separately, Require Screen On should also let you turn on Visual Intelligence faster than before. That’s Apple’s equivalent to Google Lens, which lets Apple Intelligence see what’s around you to provide contextual information.

If you’re not on the iOS 18.2 beta, you’ll have to wait a few weeks to see the Require Screen On appear in the iPhone 16’s Settings app. As for other iPhone versions that can run iOS 18.2, you won’t see the setting because your iPhone lacks a dedicated camera button.

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Nvidia’s rumored CPU could pack integrated GPU to rival RTX 4070 mobile – should AMD and Intel start to worry now?

  • Nvidia APU rumored to equal RTX 4070 laptop GPU in performance
  • Laptops are already being made with the APU, including from Alienware
  • The Arm-based APU could outgun AMD’s Strix Halo by miles for efficiency

Nvidia’s apparent plan to make an Arm-based CPU for PCs – in conjunction with MediaTek – raised some eyebrows, certainly, and now we’re hearing a bit more about how powerful said APU from Team Green might be in terms of its integrated graphics.

For the uninitiated, an APU is an all-in-one chip (packing a processor, alongside an integrated GPU and NPU) and with a powerful enough graphics solution, these can make for a great engine for thin-and-light gaming laptops, dispensing with the need to have a separate graphics card in the chassis. (They’re also ideal for PC gaming handhelds, too).

Moore’s Law is Dead (MLID) has some fresh info on Nvidia’s rumored Arm-based SoC, namely that said integrated graphics will match the RTX 4070 laptop GPU (with the chip running at around 65W).

MLID further notes that laptop makers are already working with Nvidia to realize this APU, and there’s a rumored deal with Alienware on the boil.

We could see new entrants bursting onto our best gaming laptop list powered by the Nvidia APU as soon as the end of 2025, or the leaker still believes that’s a possibility – though we may realistically be waiting until 2026.

It is, after all, a big move for Nvidia, and one that Team Green and its partners will want to get right.

PS5 Pro Review, Nvidia APU Performance Leak, AMD RDNA 4, XBOX Future | NX Gamer | Broken Silicon 283 – YouTube PS5 Pro Review, Nvidia APU Performance Leak, AMD RDNA 4, XBOX Future | NX Gamer | Broken Silicon 283 - YouTube Watch On

Analysis: The battle against a Halo product

If you recall, AMD also has powerful APUs on the cards, and is closer to launch than Nvidia – in fact, Team Red is expected to reveal new Strix Halo chips at CES 2025 (alongside a whole heap of other goodies).

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Interestingly, the Strix Halo flagship APU has also been strongly rumored to have seriously peppy integrated graphics, and comparisons have been drawn to the discrete RTX 4070 laptop GPU here, as well – or that Team Red’s top chip might even be slightly more powerful.

Still, in Nvidia’s favor, it’s not clear if that flagship APU will serve gaming laptops, or just workstations, as we’ve discussed in the past. And even if the Nvidia APU is a bit behind in terms of the performance of its integrated GPU, it’s targeting much better efficiency. (Strix Halo rumors point to 120W for the flagship, and as we see here, 65W is mentioned for Nvidia’s effort – that kind of power difference is huge in the world of portables).

We can also expect a seriously powerful NPU from Nvidia, and AMD Strix Halo for that matter.

What’s going to be the problematic area for Nvidia is that its APU is Arm-based, so will run Windows on Arm with its inherent drawbacks, as seen with current Snapdragon SoCs. Whereas AMD’s Strix Halo is a traditional x86 chip and won’t have any compatibility (or performance overhead) worries – though come 2026, the picture for Arm chips in that respect may have changed a great deal. Microsoft is certainly betting on that, and Nvidia too, no doubt – if this rumor is right.

More competition in the mobile CPU arena will be a prospect that Intel isn’t keen on. Team Blue has a big business in producing laptop CPUs, an area it continues to be strong in despite all the woes around its desktop processors. Is that going to change with Nvidia’s entry into the laptop CPU market? It’s not what Intel needs right now, that’s for sure.

Via TweakTown

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AMD’s Ryzen 7 9800X3D is hot stuff

  • AMD’s Ryzen 7 9800X3D has just burnt out on an MSI X870 motherboard
  • The user on Reddit reports an error code of ‘00’, indicative of a CPU issue
  • There’s currently no confirmation from AMD on whether this is an issue on its end

The AMD Ryzen 7 9800X3D has been the recipient of much acclaim thanks to the upgraded 3D V-Cache for gamers, placing it at the top of our best gaming CPUs ranking. However, one troubling user report has revealed the processor burned out on an AM5 motherboard socket. Could this be an error on AMD’s part?

The unlucky Reddit user shared images showcasing the new 9800X3D processor with burn damage, along with the MSI Tomahawk X870 motherboard socket burnt out with bent pins. The user also mentioned a ‘00’ error code that appeared when attempting to post (power-on self-test) their new chip.

The 00 error code can indicate a random boot or CPU issue (it’s a fairly common error code), and Wccftech noted that other users had posted about the same code on the Tomahawk X870 over on MSI’s own forums, though it’s unlikely those users had the same issue. We’ve seen a familiar matter occur with the 9800X3D’s predecessor (the 7800X3D), which left users with burnt processors and motherboards (eventually fixed via BIOS updates for multiple mobo partners).

An AMD Ryzen 7 9800X3D on a desk

(Image credit: Future / John Loeffler)

Wccftech claims the motherboard could hold responsibility for the burnout issue in this instance, with the assumption that the X870 pushed voltages through the gold contact pads ‘excessively’, leading to the CPU burning out. However, some commenters in the Reddit thread have also speculated that the board itself was defective based on the images provided by the affected user, since it appears that part of the socket’s plastic casing is chipped – therefore preventing the chip from being properly seated in the socket.

There’s ultimately no confirmation as to whether the blame for this lies with AMD, MSI, or the PC user themself. Still, one thing we can say is that this certainly wouldn’t be unfamiliar territory for users of newly launched AMD processors.

Should you still buy the Ryzen 7 9800X3D now?

Aside from the supposed burning issue, getting your hands on the Ryzen 7 9800X3D is already a tough mission – it’s currently sold out completely and new stock isn’t expected to arrive until December. Not only are you up against high demand, but scalpers have already made the new processor their latest target.

If there is a serious underlying issue here, stock delays could actually work in your favor if you’re hoping to pick up this speedy new gaming CPU. If Wccftech is correct and the burnout was indeed caused by excessive voltage, we could see it fixed via a BIOS software patch by MSI by the time a new batch of stock arrives.

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We’re hoping that this is just an isolated issue that doesn’t indicate more serious problems, as spending hundreds of dollars on new hardware just for it to die on you almost immediately isn’t ideal, to say the least…

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Starmer announces tech-enabled crackdown on people smuggling

UK prime minister Keir Starmer has committed an extra £75m to the recently established Border Security Command (BSC) to fund its acquisition and use of “state-of-the-art surveillance equipment”, as part of a wider clampdown on the “national security threat” of people smuggling gangs.

Speaking at the Interpol general assembly in Glasgow on Monday 4 November, Starmer said that the UK government will apply a counter-terrorism approach to border security in an attempt to end the “fragmentation” between policing, Border Force and intelligence agencies.

“The world needs to wake up to the severity of this challenge. I was elected to deliver security for the British people. And strong borders are a part of that. But security doesn’t stop at our borders,” he said. 

“There’s nothing progressive about turning a blind eye as men, women and children die in the Channel. This is a vile trade that must be stamped out – wherever it thrives. So, we’re taking our approach to counter-terrorism, which we know works, and applying it to the gangs, with our new Border Security Command.”

The new investment in border security builds on £75m the UK government previously committed to the BSC in September 2024, which focused on unlocking “sophisticated new technology and extra capabilities”, such as covert cameras, monitoring technologies, new intelligence units, and improving intelligence and information flows between law enforcement bodies.

This means the overall investment into the BSC – which was set up in July 2024 to coordinate the work of the National Crime Agency (NCA), intelligence agencies, police forces, Immigration Enforcement and Border Force – will be £150m over the next two years.

The government outlined the additional £75m investment into the BSC will be used to boost the NCA’s technology and capabilities, including through the delivery of “advanced data exploitation”, using technology to boost collaboration with European partners, and providing it with a further 100 specialist investigators and intelligence officers.

The funding will also see the creation of a specialist intelligence unit to “cohere intelligence flows from key police forces”, and provide the 300 new staff to the BSC itself.

“Our new Border Security Command, with the investment set out today, will mean a huge step change in the way we target these criminal gangs,” said home secretary Yvette Cooper. “People smugglers and traffickers operate in networks across borders, that’s why we have launched a major boost to our cooperation with international partners including other European countries, the G7 and Europol, and why we are so pleased to be hosting the Interpol conference on tackling international crime in Glasgow today.”

Speaking on BBC Breakfast after the BSC funding announcement, Cooper said: “We need to make progress as fast as possible because no one should be making these dangerous boat crossings”, adding that small boat crossings are “undermining Britain’s border security and putting lives at risk”.

Enforcement ‘will not end horrific trade’

However, some charities have criticised the government’s focus on enforcement, noting it could lead to desperate people taking more dangerous and deadly journeys. They suggested that, instead, the government should focus on creating safe and legal routes for refugees to enter the UK, which are currently extremely limited.

Enver Solomon, the chief executive of the Refugee Council, said: “The government must recognise that enforcement measures alone will not end this horrific trade. It must balance strong action against criminal networks with its commitment to uphold international rules that provide safety to those who need it most.”

Fizza Qureshi, CEO of the Migrants’ Rights Network, added that the UK government’s “focus on the intermediaries supporting sanctuary seekers to get to safety in the UK is just another attempt to deflect the UK’s refugee protection obligations”. 

“Current legislation is already making people vulnerable to using intermediaries to get to the UK because they are refusing to offer safe routes for people of all nationalities,” said Qureshi. “Offering safe routes for all instead of focusing on invasive tech surveillance would reduce the need for anyone to have to use intermediaries to reach the UK, and eliminate the unnecessary investment in surveillance technologies that invade all of our privacies.”

A Parliamentary research briefing published 7 October 2024 noted while there are four broad categories of “safe and legal” routes to the UK, each has a distinct eligibility criteria, and not all of them grant the beneficiaries actual refugee status (which “means that only some people on the UK’s safe and legal entry pathways receive all the protections laid out in the 1951 Refugee Convention”).

It added: “The Labour government isn’t considering increasing safe and legal routes to the UK.”

As it stands, Amnesty International has said that the current immigration rules provide no safe or legal routes for someone to come to the UK for the purpose of claiming asylum, unless they are from Ukraine, Hong Kong or Afghanistan (and, in that case, have worked for the British government). While people are able to claim asylum from within the UK, the Home Office is explicit that it will not consider claims made from abroad.

Computer Weekly contacted the Home Office for comment, including about the criticisms that the UK government is focusing on enforcement over creating safe routes.

Asked in Parliament on 30 October 2024 about whether the government plans to introduce new safe and legal routes, undersecretary for migration and citizenship Seema Mlahotra said that these routes would continue to play an important role.

“This country will always do our bit alongside others to help those fleeing war and persecution, but we need a proper system where rules are enforced,” she said. “Our priority right now is the relocation of those who have been identified as eligible for resettlement under our resettlement schemes, and fixing the gaps in existing routes. That is why we have already taken steps to support the reunification of Afghan families under the [Afghan Citizen Resettlement Scheme] ACRS route.”

The Home Office said that 230 people crossed the English Channel in small boats on 31 October, bringing the total for that month to 5,417. The total for 2024 so far stands at 30,661. More than 50 people have died trying to cross the English Channel this year, the highest since figures were first recorded in 2018.

Ongoing border tech investment

In February 2024, the Home Office signed a data sharing and technology-collaboration agreement with EU border agency Frontex to crack down on small boats crossing the English Channel. Apart from improving both sides’ operational response through improved intelligence and information sharing, the agreement also promised closer collaboration on research and development (R&D) into technologies such as drones and airborne surveillance.

The Telegraph reported that the deal would also enable Border Force officers to access live intelligence mapping of migrants’ movements across Europe, giving UK authorities eyes over the entirety of the bloc’s external borders.

The previous UK government also repeatedly committed to making Channel crossings on small boats “unviable”, which it sought to achieve in part by making a range of surveillance capabilities available to border authorities.

The UK’s already-extensive surveillance capabilities in the English Channel – a stretch of water just 21 miles long – include the use unmanned aerial vehicles, manned aircraft such as planes or helicopters, artificial intelligence-powered satellites, and a variety of sensors and radars.

These technologies and the data they produce are often advertised as a way of monitoring and countering migrant crossings in the Channel.

Lawyers, human rights groups and migrant support organisations previously told Computer Weekly that while the various technologies deployed do have the capacity to protect people’s lives if used differently, they are currently used with the clear intention of deterring migrants from crossing – or helping to punish those who do.

A similar enforcement-focused approach is being adopted by other European countries, which are seeking increasingly hardline approaches to irregular migration. In early October 2024, for example, 17 European countries – including 14 European Union (EU) members – signed a letter demanding a tough “paradigm shift” on migration, arguing that governments “must be empowered” to carry out deportations “in full respect” of fundamental rights.

“People without the right to stay must be held accountable. A new legal basis must clearly define their obligations and duties,” said the countries in a letter to the European Commission. “Non-cooperation must have consequences and be sanctioned.”

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Feel good app Portal updated with widgets, new landscapes, and macOS Sequoia support

Portal for Mac is one of my favorite apps on the Mac App Store. Created by indie developers from Portal Labs, it aims to help people care for their well-being even when they have to be in front of a screen for countless hours each day.

To do that, you can select between three options (Focus, Create, and Escape), and the app will help you set the tone with dozens of landscapes that can help you focus on a task, feel more creative, or just relax for a moment.

By taking over your wallpaper with cinematic and vivid landscapes, Portal for Mac uses spatial audio to immerse you in breathtaking views while working, studying, and relaxing. These views range from Old Packhorse Bridge in Dartmond, UK, to the beauties of a Night Cloud Forest in Costa Rica.

In the past few weeks, they have updated Portal to take full advantage of macOS Sequoia. In addition, they recently released a new version of the app with new landscapes, widget support, multi-display panning, and more. These are the highlights:

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Portal for Mac now offers widget support. Image source: José Adorno for BGR

  • Desktop widgets: Portal for Mac adds widget support with two options, now Playing and Open Portal;
  • Reorderable Favorites: Organize your favorite portals exactly how you like. Drag and drop them in whatever order you prefer;
  • Offline Playback: Users can download their favorite portals and enjoy them wherever they are;
  • Start Playback on launch: Combine the “Launch at the login” option, and Portal will be there every time you start your Mac;
  • Multi-display Spanning: Portal for Mac lets you span 8K motion visuals across multiple displays;
  • Intelligent framing: Whether you work in landscape, portrait, or ultra-wide, Portal’s visuals always look their best with Intelligent Framing;
  • New Costa Rica collection: A new Costa Rica collection takes you right into the heart of Costa Rica’s pristine rainforests. The developers say these images were captured to ” evoke feelings of escape, exploration, and soft fascination; it draws on the latest research on the restorative power of nature on our minds.”

A little more about Portal for Mac

Portal for MacImage source: José Adorno for BGR

According to the developers, Portal for Mac has a unique approach for users willing to focus and relax. “While most productivity apps look inwards at how our habits and behaviors can make us more productive, we focus on looking outwards and at the impact that our surroundings have on how we think, feel & act.”

The idea behind Portal for Mac is to instantly transform any space into a “beautiful haven for productive work.” The developers say that more than just finding ways to focus on several tasks, studies show that improving the environment we live and work in can help improve that in the long term.

Portal for Mac is available via the Mac App Store with a free 7-day trial for all customers. It costs $69.99 (annual) or $12.99 (Monthly). You can also buy a lifetime pass for a one-off cost of $299.99. In addition, all subscriptions include full access to both Portal for Mac and iOS.

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Lords shoplifting inquiry calls for facial recognition laws

Lords have expressed “serious concerns” over the use of live facial recognition (LFR) technology by retailers, and are calling for new laws to ensure its safe and ethical use by private companies.

In May 2024, the House of Lords Justice and Home Affairs Committee (JHAC) launched an inquiry into tackling shoplifting, which partly focused on how police and retailers are using both live and retrospective facial recognition (RFR) to deal with retail crime.

Following its inquiry, the JHAC has now written to the Home Office detailing its concerns over facial recognition in retail, and is calling on the UK government to bring forward new legislation outlining general principles and setting minimum standards for the use of new technologies, especially when being used by private companies for crime prevention purposes.

Highlighting the fact that retailers will often collaborate with one another to create localised databases and watchlists of known shoplifting offenders, the Lords explained there is no criminal threshold for being included, which could lead to a number of issues.

“This means an individual can be placed on a private facial recognition watchlist and blacklisted from their high street (and subscribing retailers across the region) at the discretion of a security guard, without any police report being made and without the individual being informed that they have been added to a watchlist,” they told the Home Office.

“We are concerned about the implications of what is effectively privatised policing, the hidden nature of the decisions being made on the basis of data matched with entries in a private database, and the lack of recourse for individuals who may have been wrongly entered in the database due to a misidentification,” they added.

“We are concerned about potential GDPR [General Data Protection Regulation] infringements and the risk of misidentification due to bias and discrimination within the algorithms.”

Risks to rights and freedoms

Noting evidence from campaign group Big Brother Watch, the committee highlighted that the European Union’s (EU’s) AI Act “broadly prohibits” the use of LFR given the extraordinary risks it poses to individuals’ rights and freedoms, adding that there is also a risk of bias and discrimination from the algorithms in use, with studies showing the systems are less accurate for people with darker skin.

While the committee heard in September 2024 from retailers that LFR would be of limited use in tackling shoplifting due to the associated safety and ethical concerns (which it believes can be cleared up through new primary legislation), they also said working with police to automatically identify offenders after the fact with RFR should be standard practice.

Paul Garrard, the Co-op Group’s public affairs and board secretariat director, for example, told Lords that while the organisation itself does not use LFR to detect shoplifting in real time, it will compile an “evidence pack” for police when reporting a theft, which will include material like CCTV and staff body-worn camera footage to be run through RFR software.

He added that although some police forces will take the compiled footage and compare it with photos contained in the Police National Database (PND) – which holds millions of custody images, many of which are being unlawfully retained by the Home Office – it is not currently standard practice for police to automatically check the images provided against the database.

In October 2023, the UK government launched a business-police partnership called Project Pegasus, part of which revolves around 14 of the UK’s biggest retailers – including M&S, Boots and Co-op – sharing CCTV footage with forces so they can run it through the PND using RFR software.

Noting the “positive steps made by Pegasus to tackle organised retail crime”, the JHAC said it would welcome the continuation of the scheme – which focuses specifically on the organised criminal aspects of shoplifting rather than local or prolific offenders – adding that it should receive a further year of Home Office funding.

“We recommend the development of improved reporting systems to expedite the process by which retailers can report crime to the police,” it said. “This includes the introduction of a ‘retail flag’ to identify in the Police National Database and criminal justice case management systems when a crime has taken place in a retail setting.”

Reiterating previous findings

The JHAC also highlighted its previous investigation into advanced algorithmic technologies by UK police – including facial recognition and various crime “prediction” tools – which found the tech is being deployed without a thorough examination of their efficacy or outcomes, with police and the Home Office essentially “making it up as they go along”.

It further described the situation as “a new Wild West” characterised by a lack of strategy, accountability and transparency from the top down. “Given the potential costs of technologies and the problems that can and do arise from their implementation, including with respect to privacy rights, freedoms and discrimination, we consider that a stronger legal framework is required to prevent damage to the rule of law,” it said.

A short follow-up inquiry by the JHAC specifically looking at the use of LFR by police also found that they are rapidly expanding their use of the technology without proper scrutiny or accountability, and lack a clear legal basis for their deployments. However, the government claimed in the wake of the inquiry that there is already a “comprehensive legal framework” in place.

“We reiterate our earlier recommendation and believe there is a need for regulation of new technologies, particularly in relation to the use of it by private companies for crime prevention measures,” the JHAC told the Home Office in its shoplifting inquiry letter. “We consider that this approach would strike a balance between concerns that an overly prescriptive law could stifle innovation and the need to ensure safe and ethical use of technologies.”

Computer Weekly contacted the Home Office about the JHAC inquiry’s findings, including whether it still holds the position that there is already a comprehensive framework in place governing the use of facial recognition.

“Shoplifting is at a record high,” said a Home Office spokesperson. “This government is taking strong action by removing the £200 threshold for low-value shoplifting and making it a specific criminal offence for assaults on shopworkers. Facial recognition technology is an important tool that is helping the police identify offenders and bring them to justice. We constantly review its use to keep our streets safe and ensure we restore public confidence in our police.”

Both Parliament and civil society have repeatedly called for new legal frameworks to govern law enforcement’s use of biometrics – including two of the UK’s former biometrics commissioners, Paul Wiles and Fraser Sampson; an independent legal review by Matthew Ryder QC; the UK’s Equalities and Human Rights Commission; and the House of Commons Science and Technology Committee, which called for a moratorium on LFR as far back as July 2019.

During his time in office before resigning in October 2023, Sampson also highlighted a lack of clarity about the scale and extent of public space surveillance, as well as concerns over the general “culture of retention” in UK policing around biometric data.

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