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Reassessing UK law enforcement data adequacy

The UK government says reforms to police data protection rules will help simplify law enforcement data processing, but critics argue the changes will lower protection to the point where the UK risks losing its European data adequacy.

Currently going through the committee stage of Parliamentary scrutiny, the Data Use and Access Bill (DUAB) will amend the UK’s implementation of the European Union (EU) Law Enforcement Directive (LED), which is transposed into UK law via the Data Protection Act (DPA) 2018 and represented in Part Three of the act specifically.

In combination with the current data handling practices of UK law enforcement bodies, the bill’s proposed amendments to Part Three could present a challenge for UK data adequacy.

The DUAB changes the law to allow routine transfer of data to offshore cloud providers, remove the need for police to log justifications when accessing data, and enable police and intelligence services to share data outside of the LED rules.

In June 2021, the European Commission granted “data adequacy” to the UK following its exit from the EU, allowing the free flow of personal data to and from the bloc to continue, but warned the decision may yet be revoked if future data protection laws diverge significantly from those in Europe.

While the government argues that its reforms will simplify police data processing, critics say the proposals represent enough of a divergence from EU law that it will likely undermine the UK’s LED adequacy.

They add that many of the government’s changes to police data protection rules are a response to a widespread lack of compliance with key provisions in the DPA 2018, such as the need to log justifications when accessing data or implement controls that limit the offshoring of sensitive law enforcement data to non-law enforcement bodies, including cloud providers.

Computer Weekly contacted the Home Office about every concern raised, and the threat to the UK’s LED adequacy created by the government’s proposed changes to the law enforcement data protection regime.

“We have introduced some targeted amendments in the Data Use and Access Bill to improve public trust and to drive up law enforcement efficiency by simplifying the legislation. We are committed to data adequacy and had the UK’s adequacy decisions in mind when producing this bill,” said a spokesperson.

“Any changes to our data protection regime must not come at the expense of security, and high standards of protection will continue to be applied.”

The adequacy process

In exiting the EU, the UK became a “third country” under the bloc’s rules, which means the European Commission (EC) will have to periodically assess whether the country’s data protection framework and practices provide an essentially equivalent level of protection for EU citizens’ data.

The EC will therefore have to make two separate adequacy determinations under both the General Data Protection Regulation (GDPR) and LED by the end of June 2025.

Data protection experts previously claimed to Computer Weekly in February 2021 that any adequacy decision made under the LED would be principally political in nature if it fails to directly address how the data practices of the UK’s criminal justice sector and intelligence services undermine the data and fundamental rights of EU citizens. If this is not addressed, they said a positive adequacy decision could be open to legal challenges in the European courts.

In October 2024, the UK Parliament’s European Affairs Committee (EAC) – in a warning about the risks of the UK losing its data adequacy – highlighted many of the same issues as the experts Computer Weekly spoke to, noting these would be of “interest and potential concern” to both the EC and European Court of Justice (CJEU) as they consider the UK’s adequacy statuses.

This includes potential divergence on data protection standards that would make it harder for people to exercise their data rights; the possibility that the UK government undermines end-to-end encryption; the independence and effectiveness of the Information Commissioner’s Office (ICO); aspects of the UK’s national security regime under the Investigatory Powers Act 2016, including data collection and retention, surveillance powers and practices, and the role of the Investigatory Powers Tribunal; and any legal cases which provide grounds for concern about UK data protection standards.

The EAC also highlighted potential risks posed by onward transfers of data from the UK to other third countries, including under the UK-US Cloud Agreement.

However, the EAC’s findings were published a day before the DUAB was announced, and two days before the text was published online, meaning its inquiry focused on the previous government’s Data Protection and Digital Information (DPDI) Bill – which was dropped from the legislative agenda during the UK’s pre-general election “wash up” period.

While the EC’s adequacy decision will rest on the exact contents of DUAB – for which there is still no official Keeling Schedule – it will be looking to assess whether the framework provides an essentially equivalent level of data protection for EU citizens’ data.

While some of the more controversial measures contained in the previous DPDI Bill – including removing the need for data protection impact assessments and abolishing the dual biometrics and surveillance camera commissioner role – have been dropped in the DUAB, many aspects of it have been carried over.

There are also a number of new measures that may create fresh adequacy-related problems, particularly changes to the international data transfer regime for police.

While an amendment to the DUAB was tabled by Liberal Democrat peer Lord Clement-Jones that would have required the secretary of state to carry out a formal impact assessment of the bill concerning the UK’s data adequacy, government ministers argued against it during the Lords first committee stage on 16 December 2024.

Responding to Clement-Jones during that debate, Baroness Jones, parliamentary under-secretary of state at the Department for Science, Innovation and Technology (DSIT), said maintaining adequacy was a priority for the government, noting that the free flow of personal data with the EU is vital to research, innovation and safety.

“For that reason, the government is doing all that it can to support its swift renewal. I reassure noble Lords that the bill has been designed with EU adequacy in mind,” she said.

“The government has incorporated robust safeguards and changed proposals that did not serve our priorities and were of concern to the EU. It is, though, for the EU to undertake its review of the UK, which we are entering into now. On that basis, I suggest to noble Lords that we should respect that process and provide discretion and not interfere while it is underway.”

A similar position has been adopted by information commissioner John Edwards, who in response to the DUAB said: “Whilst ultimately a decision for others, in my view the proposed changes in the bill strike a positive balance and should not present a risk to the UK’s adequacy status.”

However, the position of the UK government and ICO differs significantly from the views of a number of specialists familiar with both the EU LED and the UK DPA Part Three. Computer Weekly contacted the Home Office about what robust safeguards have been put in place, and which DUAB proposals have been changed that were of concern to the EU, but received no response on this point.

National security or law enforcement?

Chris Pounder – director of data protection training firm Amberhawk – wrote in a blog post that the DUAB would allow the secretary of state to designate that certain police datasets can become subject to Part Four national security rules, rather than Part Three law enforcement rules, over which the ICO has limited enforcement powers.

“The proposal has the effect of taking large volumes of personal data out of the UK’s data protection regime,” he wrote.

Part Four processing is also completely separate from the LED or GDPR and has no equivalent in EU law, effectively lifting police data out of the scope of EU law in instances where the secretary of state decides police and intelligence bodies can share the data.

The [DUAB] proposal has the effect of taking large volumes of personal data out of the UK’s data protection regime Chris Pounder, Amberhawk

Computer Weekly contacted the Home Office about the removal of policing data from the data protection regime, but received no on-the-record response on this point.

Pounder further noted that while the ICO is being abolished in favour of the “Information Commission”, the problem remains in the DUAB that the secretary of state will be able to appoint the most important members of the Commission, which has the potential to give them undue influence over the new body’s decision-making processes.

“The Commission still has to have regard for: the desirability of promoting innovation and competition; the importance of the prevention, investigation, detection and prosecution of criminal offences; and the need to safeguard national security,” he wrote. “In other words, these ‘regards’ could fetter decisions to protect the privacy of data subjects.”

Pounder added the DUAB will also permit the secretary of state to apply a “data protection test” when considering whether a country, part of a country, or a controller located in a country offers an adequate level of protection.

He said the provisions will increase the risk of divergence from EU transfer standards if the EC and UK government have differing views on what “adequate” means here. “Also I don’t understand how a country is not deemed adequate, but a controller, processor, or recipient located in that country is,” Pounder added.

While the UK has already taken steps to award its own law enforcement adequacy to countries not recognised by the EU – including the Isle of Man, Jersey and Guernsey – the EU has not yet reacted to these changes.

Thomas Barrett, a partner at CyXcel who leads the organisation’s data protection and privacy practice, and has previously advised the Home Office and Ministry of Justice on compliance with the DPA 2018, said there are certain scenarios where specialist police units within forces may have to collaborate with intelligence services for particular operations – for example, in terrorism cases where intelligence services have information but no power of arrest as police do – adding while “it raises red flags … I would be surprised how many of these are made”.

He added that in cases where this power is used, it has the potential to be “more targeted, more proportionate, and safer,” because only one set of data protection requirements would apply to this processing, rather than potentially three currently.

As a result, Barrett said the changes being made to UK law via the DUAB are very unlikely to materially affect the country’s LED adequacy.

“It would be counter-productive to remove adequacy over such small changes … there’s so much [law enforcement] cooperation. … Looking at the detail, I struggle to see how you really make hay of a lot of it.”

He said the real risk to LED adequacy therefore lies at “the political level”, which will be decided between the EC and the UK government.

Law enforcement transfers

Independent privacy consultant Owen Sayers, a long-term commentator on DPA Part Three compliance issues with more than 25 years of experience in delivering secure solutions to policing and the wider criminal justice sector, said for the first time UK legislation would place individual data processors – such as cloud providers – on the same broad footing as overseas law enforcement organisations, exempting them from the list of mandatory transfer conditions outlined in Article 39 of the LED.

This includes that the transfers be strictly necessary, that no data subject rights override the public interest of the transfer, that transferring to another policing body – or “competent authority” in LED parlance – would be ineffective, and that the controller provides specific instructions of how to process the data in that particular case.

Under the UK’s current law enforcement-specific data protection rules, police data controllers are bound by the DPA 2018’s stringent transfer requirements, which fully mirror EU law.

This means that, as it stands, each individual law enforcement data controller must ensure that a contract in writing exists between itself and the data processor, which sets out details of the processing, including its duration, nature, and the type and categories of personal data involved. To be valid, the contract or terms of service must be explicit in how they meet the DPA requirements.

Police data controllers are also required to ensure the processor seeks and receives permission before transferring data to a third country, for each particular transfer made. This means each transfer must be assessed on a case-by-case basis.

Police data controllers are further required to perform a case-by-case analysis and justification for all personal data offshored to such processors, and to report this to the ICO. Although police forces have used Microsoft and Amazon Web Services services for the past six years – meaning millions of these transfers will have taken place – the ICO revealed in a Freedom of Information (FoI) response to Sayers that only 148 such notifications had been received up to June 2023.

As previously reported by Computer Weekly, the use of hyperscalers under current UK law presents a number of data protection concerns, including US government access via the country’s invasive surveillance laws, and an inability to comply with the strict transfer requirements contained within the DPA 2018.

In June 2024, Computer Weekly reported details of discussions between Microsoft and Scottish policing bodies – obtained via FoI rules – in which the tech giant admitted it could not guarantee the sovereignty of UK policing data hosted on its hyperscale public cloud infrastructure.

As a result of these FoI responses, Sayers said the law is breached far more often than it is adhered to: “The evidence to show that multiple parts of the Part Three legislation are consistently breached or simply ignored by policing and their justice partners is overwhelming. In truth, the number of organisations who do apply the law as it’s currently written is less than a handful, though those that do so do it very well.”

Mariano delli Santi, legal and policy officer at the Open Rights Group (ORG), said these issues mean it is an open question whether cloud providers can adhere to Part Three requirements in practice. “Given the issues around sovereignty, is a cloud provider able to enforce the contractual agreements entered into with the police? I think that’s an issue that would cause concern,” he said.

Since the re-election of Donald Trump, delli Santi pointed out that the US government has broken several adequacy-related commitments made to the EU around enhancing scrutiny and ensuring the proportionality of their intelligence services operations.

“The Trump Administration fired members of the Privacy and Civil Liberties Oversight Board, and then doubled down with the Federal Trade Commission. Both bodies were fundamental pieces of the EU-US Data Protection Framework [DPF] which, at this point, is quite certain to be struck down by the CJEU,” he said, adding the UK-US Data Bridge, which acts as an extension of the DPF, will also go down if the EU invalidates the framework.

“It has now become obvious that the EU-US DPF will not last for long, and it has just as obviously become unfeasible to rely on US cloud providers for storing personal data unless you are willing to compromise the security and sovereignty of the data you transfer. Indeed, European lawmakers have already started to discuss this.

“Based on all the above, it is now a fact that relying on US cloud services constitutes a threat to the sovereignty, security and autonomy of the UK. Until now, this has been treated as a risk-mitigation issue at best, or something to be swept under the carpet at worst.”

Highlighting the lack of clarity from the UK data regulator around cloud data sovereignty and the applicability of standard contractual clauses in this context, delli Santi said this has created a grey area in which transfers have been allowed to continue.

“The UK government, on their side, have tried to formalise this approach with the DUAB, which introduces a new data transfer regime specifically designed to accommodate the ICO’s ‘tolerant approach’ toward data transfers that lack effective safeguards, and allow data transfers to countries such as the United States by sidestepping human rights and data security concerns.

He added that “the UK needs an exit plan to progressively cut reliance on US digital infrastructure and services – and we need this plan fast”, which includes contingencies to move away holding companies or subsidiaries of US firms geographically based in Europe, which still fall under US jurisdiction.

Given the issues around sovereignty, is a cloud provider able to enforce the contractual agreements entered into with the police? I think that would cause concern Mariano delli Santi, Open Rights Group

“Any of these companies are under an obligation to cooperate with law enforcement and international security authorities in the United States, which can be ordered to hand over data without necessarily having to tell the contracting party,” said delli Santi.

According to the government’s explanatory notes published for the DUAB in October 2024 (paragraph 1022), Schedule 8 of the bill seeks to widen the transfer conditions “by expanding the list of intended recipients to specifically include processors acting on behalf of, and in accordance with a contract with, a controller”.

It added that while transfers to processors in third countries are currently permissible, “this amendment clarifies the existing law and provides legal certainty to UK controllers that they can transfer personal data to their processors operating outside of the UK”.

The explanatory notes also specify that the DUAB will no longer require “controllers to notify the commissioner on each occasion data is transferred; it simply requires notification of the categories of information” that will be transferred.

However, Sayers argued that even if the US government does utilise its various surveillance laws to gain access to UK data, the transfers would be unlawful anyway as UK law lays down a series of specific steps that must be followed for each and every transfer of a specific piece of personal data under Part Three.

“These steps are not being followed, and Microsoft has made clear that they cannot be followed – actually, they’ve said ‘impossible to operationalise’. Because the steps laid down in the DPA 2018 Part Three are not and cannot be followed, that is one of the main reasons why the processing being done on these clouds is in breach of UK law,” he said.

“It makes zero difference if the US government bogeyman tries to use the Cloud Act to look at the data or not, as the data was illegally transferred regardless of the Cloud Act.”

The steps laid down in the DPA 2018 Part Three are not and cannot be followed [which is] one of the main reasons why the processing being done on these clouds is in breach of UK law Owen Sayers, independent privacy consultant

He added: “The intention [of the new DUAB] is to put non-UK processors – principally hyperscalers – on the same broad legal footing as overseas law enforcement organisations.”

He pointed out that the bill would enable UK policing bodies to send data overseas to offshore processors with minimal restrictions. “The bill actually puts overseas processors above overseas law enforcement processors, in the respect that it completely removes obligations to record what data is transferred to them, inform the ICO or make any assessments as to whether a particular transfer is safe and consider the data subject’s rights in advance of sending the data.”

Sayers added that while these and other changes to Part Three would be directly contradictory to EU law, the most likely outcome would be the CJEU finding that the UK regime falls far below EU standards and thus moves to block UK data transfers.

He further added that individual member states may also deem UK laws to be too divergent from their domestic laws to continue to send data, noting the chance of this is high given there are 27 member states, each with their own implementation of the LED.

“You can 100% use cloud for law enforcement data, but it needs to be sovereign and fully conformant with the law. If you need to change the law to accommodate a specific provider, then you’ve picked the wrong supplier.”

Computer Weekly contacted the Home Office about the changes to the law enforcement data transfer regime, and UK policing’s track record of non-compliance with existing data rules via its use of hyperscalers.

A Home Office source told Computer Weekly that the use of cloud providers, in particular, has caused some confusion, and that measures contained within the bill are intended to give law enforcement the confidence to use cloud processors. However, they said the use of cloud services must not come at the expense of security, and high standards of protection will continue to be applied.

‘Systemic’ transfer issues

Clement-Jones highlighted how cloud service providers routinely process data outside the UK and are unable to provide necessary contractual guarantees to policing bodies, as required by Part Three. “As a result, their use for law enforcement data processing is, on the face of it, not lawful,” he told the House of Lords.

He added this non-compliance creates significant financial exposure for the UK, including potential compensation claims from data subjects for distress or loss, something that is exacerbated by the sheer volume of data pressed by law enforcement bodies: “If only a small percentage of cases result in claims, the compensation burden could reach hundreds of millions of pounds annually.”

Clement-Jones concluded that the government’s attempts to change the law suggest that past processing on cloud service providers has not been compliant with the relevant data protection laws.

As a result, he proposed an amendment “to bring attention to the fact that there are systemic issues with UK law enforcement’s new use of hyperscaler cloud service providers to process personal data”, which would strictly limit overseas transfers to law enforcement bodies with “a legitimate operating need” – that is,  not cloud service providers.

While the Lords were not invited to take a decision on Clement-Jones’s hyperscaler amendment, government minister Baroness Jones said the DUAB’s “bespoke path for personal data transfers from UK controllers to international processors is crucial … [as] we need to ensure that law enforcement can make effective use of them to tackle crime and keep citizens safe”.

One of the biggest problems in data protection is a lack of understanding and clarity [so] anything that can make it clearer and easier to follow can only be a good fit Thomas Barrett, CyXcel

She added the aim of the DUAB’s reform around international law enforcement transfers “is to provide legal clarity in the bill to law enforcement agencies in the UK so that they can embrace the technology they need and make use of international processors with confidence”.

She added: “Such transfers are already permissible under the legislation, but we know that there is some ambiguity in how the law can be applied in practice. This reform intends to remove those obstacles. The noble Lord would like to refrain from divergence from EU law. I believe that in this bill we have drafted the provisions, including this one, with retaining adequacy in mind.”

Barrett said the DUAB will clarify the law in ways that make it easier to put in place contractual provisions and other measures that adequately protect the data: “One of the biggest problems in data protection generally, but particularly here, is a lack of understanding and a lack of clarity … anything that can make it clearer and easier to follow for individuals that have to apply this stuff can only be a good fit.”

Sayers made a similar argument, noting that while many data protection practitioners believe the EU or UK GDPR to be the gold standard of legislation, they “simply fail to recognise that GDPR has a sister piece of legislation in the LED that is sufficiently different that you cannot apply GDPR thinking to it”.

He added: “This is a problem I see day in, day out, where a GDPR hammer is used to try to fix an LED nail, and even the ICO is not immune to confusing the two different sets of laws.”

According to delli Santi, the approach to transfers under the DUAB as it stands is “formalising an approach that has already been changed”. He added that given the deep commercial, governmental and cultural ties between the UK and EU, “the impact of divergence is amplified significantly”. 

Police data logging requirements

The DUAB as introduced will also seek to remove the statutory logging requirements of Part Three, which would allow police to access personal data from various police databases during investigations, without having to manually record the “justification” for the search.

The removal of police logging requirements, however, could represent a further divergence from the EU’s LED, which requires logs to be kept detailing how data is accessed and used.

“The logs of consultation and disclosure shall make it possible to establish the justification, date and time of such operations and, as far as possible, the identification of the person who consulted or disclosed personal data, and the identity of the recipients of such personal data,” says the LED.

Clement-Jones told Computer Weekly that if the law changes to allow police data transfers to, and processing in, infrastructure not owned or controlled by UK bodies, it could “absolutely” be a problem for the UK’s LED adequacy retention. He added that given these clear access and control issues, the potential removal of police logging requirements is “egregious”.

Computer Weekly contacted DSIT about the removal of the logging requirements and whether it believes this measure represents a risk to the UK being able to renew its LED adequacy decision in April 2025, but DSIT declined to comment on the record.

Speaking during the 16 December Lords debate on the bill against the removal of justification logging requirements, Clement-Jones said: “The public needs more, not less, transparency and accountability over how, why and when police staff and officers access and use records about them.”

He added that while policing systems typically capture when, how and by whom data has been accessed, they “very rarely” capture the justification. This is despite the fact that Article 63 of the LED provided a grace period from May 2018 to May 2023 for member states to implement justification recording mechanisms to bring their legacy systems into compliance with the directive – new systems procured from May 2016 onward were required to comply from the start.

To alleviate the issue, Clement-Jones tabled a further amendment to ensure the logging requirements remain, which would “prevent material divergence from the EU Law Enforcement Directive”; although this was also withdrawn.

He also highlighted that “many commodity IT solutions” procured by policing organisations do not capture justifications by default, noting that while a “transitional relief” period was put in place with the introduction of DPA 2018 to modify legacy systems installed before May 2016 – later extended to May 2023 – UK law enforcement bodies did not in general make the required changes.

“Nor, it seems, did it ensure that all IT systems procured after 6 May 2016 included a strict requirement for LED-aligned logging. By adopting and using commodity and hyperscaler cloud services, it has exacerbated this problem,” he said, noting the government now wishes to strike the justification requirements completely.

“This is a serious legislative issue on two counts: it removes important evidence that may identify whether a person was acting with malicious intent when accessing data, as well as removing any deterrent effect of them having to do so; and it directly deviates from a core part of the law enforcement directive and will clearly have an impact on UK data adequacy.”

DSIT claims that removing the logging obligation will save 1.5 million police officer hours a year and save £42.5m for the public purse, but Sayers pointed out that the published impact assessments don’t so far evidence these claims.

“The reality is that most police IT systems don’t have the means to capture the required data,” said Sayers, who was previously involved in the design and delivery of many UK national police systems.

“The factsheets identify this technology problem, which exists on cloud as well as legacy systems like the PNC [Police National Computer], but instead of addressing the issue the government simply want to strike the difficult bits out of the act.”

He added: “The real reason they don’t want to capture the information is they’ve failed to invest any money in upgrading the legacy IT, and the new systems they’ve adopted don’t capture that information by default – and can’t be made to do so.”

DSIT claims that capturing “justification is likely to be of little use in a misconduct investigation”, but Sayers poured cold water on this.

“Public trust, the safety of vulnerable people, as well as the protection of police staff from claims of improper conduct, all rest on being able to prove that access to data was legitimate,” he said.

Home Office figures show police staff misuse of data to be a significant issue, with 1,630 recorded cases investigated in the year to March 2023, the last figures available.

However, Barrett said the removal of justification logging is not a problem, adding it’s more important to have the ability to track who accessed data and when, “because if you’re a bad actor you’re not going to put down the real reason … if you’ve already got access to these kinds of systems, you’re not an idiot, and so you’re going to put something like ‘routine checks’ or some other bland, uninteresting, non-determinative thing”.

He further added that inputting justifications only increases the administrative burden on police, and that while it is very common, even in much older computer systems, to be able to log time and dates, many systems are simply not architected to record justification.

He added: “We’d be much better off making sure that all the systems are really good at recording time and access, because the reality is, in your investigation, that’s going to be the thing that you’re looking at. Not whatever fanciful thing a bad actor has decided to enter as the fake justification for the access.”

During the DUAB debate, Baroness Jones insisted the removal of logging requirements “is not a watering down of provisions. We are just making sure that the safeguards are more appropriate for the sort of abuse that we think might happen in future from police misusing their records.”

While the DUAB has since progressed to readings in the House of Commons, the police data issues were not addressed – outside of vague references to reducing the administrative burden on police officers. It is currently in the committee stage, which will be followed by the report stage and a third reading.

So far, the police data issues have not been discussed during the committee stage.

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Trump delays TikTok ban another 75 days with new executive order

With hours to go until the law banning TikTok in the US would have taken effect and no deal to sell the platform in sight, President Trump signed a new executive order to keep the app up and running. As a result of Trump’s latest action, TikTok parent company ByteDance has another 75 days to find a buyer for its US assets ahead of a potential ban.

“My Administration has been working very hard on a Deal to SAVE TIKTOK, and we have made tremendous progress,” Trump revealed on Truth Social on Friday. “The Deal requires more work to ensure all necessary approvals are signed, which is why I am signing an Executive Order to keep TikTok up and running for an additional 75 days.”

He went on to note that he hopes to continue working with China “in good faith,” even though he understands the country is “not very happy” about his new tariffs—the same ones that convinced Nintendo to delay Switch 2 preorders in the US.

“We do not want TikTok to ‘go dark,’” President Trump added. “We look forward to working with TikTok and China to close the Deal. Thank you for your attention to this matter!”

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There have been several interested parties, but none have managed to pry TikTok’s US assets away from ByteDance so far. Amazon even submitted a last-minute bid this week, but the latest extension makes it clear that the bid didn’t go anywhere.

This is Trump’s third executive order regarding TikTok over the course of his two terms. Back in 2020, Trump signed an executive order banning TikTok, but following legal challenges delaying the ban, President Joe Biden signed an executive order in 2021 revoking the ban. After utilizing TikTok on the 2024 campaign trail, Trump changed his tune about the viral app and promised to keep it up and running. After winning the 2024 presidential election, one of Trump’s first actions in the Oval Office this year was signing an executive order delaying a law passed by Congress that would have banned the app in the US, barring a sale.

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Amazon’s new shopping agent is a glimpse of the future of AI

I don’t know about you, but I’m tired of the ChatGPT images that have taken over the web for the better part of a week. OpenAI revealed that 130 million ChatGPT users created around 700 million AI images with its new tool.

I get it. The service is cool, and the technology is amazing. I used it, too, so I’m one of those millions of ChatGPT users who have used AI to generate images. But that’s not what I’m using AI for on a day-to-day basis.

Instead, I’d be more interested in AI tools that can do things for me and speed up my computing time. I want AI agents like ChatGPT Operator and Deep Research. The former is still unavailable to ChatGPT Plus users, but the latter is. Operator would let me give the AI browsing tasks, and Deep Research can create detailed reports about anything you’d throw at it.

I’m not limited to ChatGPT. I’ll consider any AI agent that can do things for me on the web, and the list includes Amzon’s brilliant Buy for Me AI agent that will let you buy products from other websites from within Amazon if they’re not available from Amazon. That’s a mind-blowing feature to have and something I’d want to use right away.

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Amazon is one of the first places I visit when looking for a specific product. Any product. The chances are that Amazon stocks the exact product you want or has something similar. It’s a good place to start your shopping, especially during Amazon’s various sale events. But Amazon can’t stock everything, and that’s where Buy for Me comes in handy.

Amazon launched a new Buy for Me AI agent that lets you purchase goods from other websites from within Amazon, and that’s brilliant. If the thing you need isn’t part of the hundreds of millions of products Amazon stocks, the AI agent will browse other websites on your behalf. How cool is that?

It gets better, as Buy for Me will surface product offers for the item you want from third-party stores in a new section on the mobile app called “Shop brand sites directly.”

If you find your product from that third-party store, you’ll be able to tap the listing and open it within the Amazon Shopping app. You’ll get a familiar page for the product, which is similar to product pages that Amazon makes for the products it stocks.

The best part of the feature is in the AI agent’s name. Buy for Me will let you the item directly from Amazon.

Example of Amazon's Buy for Me AI agent in use to buy items on your behalf.Example of Amazon’s Buy for Me AI agent in use to buy items on your behalf. Image source: Amazon

Tap the Buy for Me button, and Amazon will buy the item for you. The purchase will happen on Amazon’s familiar checkout page, where you can choose from saved delivery addresses and payment methods. That means you won’t have to deal with that website’s checkout system or have your details saved with a different shop.

That’s a great feature to have, as I already trust Amazon to protect that sort of sensitive data.

It continues to get better; Amazon will encrypt your personal details and make that purchase on your behalf on that other website. You’ll then be able to track your order from Amazon’s website, though you’ll also receive order confirmation and shipping information from that third-party website via email.

Importantly, Amazon won’t get access to your shopping history from that site or others, which is also an important privacy feature. I don’t want AI agents like Buy for Me to remember my purchase history and preferences.

The only thing you can’t do via Amazon is handle returns and exchanges for a product purchased from a different site. You’ll have to go to that store for additional customer service.

It should go without saying, but I’ll say it anyway, Amazon Prime perks will not work with those third-party items. It’s up to that store to handle deliveries to you, not Amazon.

Animation showing the Amazon Buy for Me AI agent in action.Animation showing the Amazon Buy for Me AI agent in action. Image source: Amazon

Sadly, Buy for Me is only available in beta to a select few customers in the US. It’ll work on iPhone and Android, with Amazon Nova and Antrhopic Claude AI supporting the AI agent capabilities. It’s unclear when the AI agent will roll out of beta and when it’ll be available in Europe, where I do my Amazon shopping.

Also, the third-party websites the AI agent will visit and shop for items for you will presumably have to support Amazon’s new shopping experience. What I’m getting at is that it may take a while for Buy for Me to be useful.

You’ll find more details about Amazon’s Buy for Me AI agent at this link.

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Inside Amazon’s robot-powered warehouse

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1 April 2025

Inside Amazon’s robot-powered warehouse

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In this week’s Computer Weekly, we go behind the scenes at Amazon’s robot-powered Swindon warehouse to see how AI and humans are working together. We examine the state of open source licensing and find out how it’s affecting datacentre operators. And we visit a 130-year-old wine and drinks company to find out how technology has brought operations into the modern age. Read the issue now.

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tvOS 18.4 and watchOS 11.4 RC available with new emojis

Apple is nearing the end of its upcoming operating systems beta testing, including watchOS 11.4 and tvOS 18.4. At this moment, only one main feature—seven new emojis—has been confirmed for watchOS 11.4 RC. Besides that, we expect a few tweaks for Apple Watch and Apple TV users with tvOS 18.4 RC.

As mentioned above, watchOS 11.4 RC added new emojis. Back in May, Unicode previewed seven new emojis, including a face with bags under the eyes, a fingerprint, a leafless tree, a root vegetable, a harp, a shovel, and splatter.

With watchOS 10.4, Apple added the following figures: Mushroom, phoenix, lime, broken chain, and shaking heads. In addition, 18 people and body emojis were added, with the option to face them in either direction. With that update, Apple also added Siri improvements, which we could see again. Since Apple Intelligence is unavailable for Apple Watch users, it shouldn’t stop the company from improving its personal assistant on the watch.

For tvOS 18.4, there are two main features we are still waiting for:

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  • New screensavers: Besides Snoopy screensavers, Apple promised another option for its Shows and Movies. During tvOS 18.2 beta testing, MacRumors found references to two other screensavers, but they have been removed on the following tvOS 18.3 beta; it’s unclear if Apple will bring new screensavers or if it’s already saving them for tvOS 19;
  • Robot vacuum support: While it was rumored to arrive later last year, Apple postponed this feature. It’s possible that tvOS 18.4 finally adds it.

Besides those features, watchOS 11.4 and tvOS 18.4 RC seem light on features. We also don’t know any rumors about the company’s focus on watchOS 12 and tvOS 19, even though there are reports that Apple plans to revamp its smart home offering with an Amazon Echo Show-like device, a doorbell ring with Face ID, and more.

Alongside watchOS 11.4 and tvOS 18.4 rc, Apple also seeded the release candidate versions of iOS 18.4, iPadOS 18.4, macOS 15.4, and visionOS 2.4.

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Forget Apple Intelligence, Siri doesn’t even know what month it is

It’s not Apple’s finest hour, as the company is going through one of the most humiliating periods of its recent history. Apple had to admit a few days ago that the smarter Siri it advertised as coming this year to iPhone via Apple Intelligence is delayed indefinitely. It’s unclear how long it’ll take for that Siri upgrade to come to iPhone 16 and other supported devices.

The realization that the smarter Siri in Apple Intelligence is just vaporware prompted plenty of backlash from Apple fans unhappy with how Apple handled the delay.

I said at the time that I still want the Siri vision Apple unveiled at WWDC 2024, but I want Apple to be honest about what it can and can’t do. Yes, Apple is well behind ChatGPT and Gemini, considering this massive setback, but it has time to catch up and deliver the product it advertised. Personal AI assistants are the future of computers, and Apple will eventually get there.

Now that we’re used to the idea of Apple Intelligence being a huge letdown, we can go back to using iPhones as if Apple Intelligence doesn’t exist. Without the smart Siri that should have been here, Apple Intelligence is really nothing to write home about. I’ll continue to ignore it, even though it’s finally available in Europe. It offers nothing I need right now.

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However, it looks like Siri, available outside of Apple Intelligence, is somehow getting dumber. People have noticed the iPhone assistant can’t answer simple questions like “What month is it?” and that’s bad news for Apple.

Siri was the key iPhone 4s feature that Apple unveiled all the way back in 2011. That was nearly 15 years ago. It was extraordinary, teasing the sort of iPhone functionality that seemed taken out of a sci-fi movie. You could issue simple voice commands to the assistant, and Siri would provide assistance.

Since then, competitors have overtaken Siri’s capabilities, with Amazon’s Alexa and Google’s Google Assistant being two good examples, despite Apple improving its own voice assistant.

In 2025, you’d expect Siri to understand your question when you ask it what month it is and answer it. Or, at least, Siri could start a web search for your query, which is what it used to do in the past when it couldn’t quite catch what you asked.

That’s not the case. Siri says it doesn’t understand your question when you ask it what month it is. Apple enthusiast John Gruber, who made waves last week pointing out the deeply misleading Apple Intelligence Siri development and marketing, found a Reddit thread where multiple users posted their experience asking Siri what month it is.

Gruber says he reproduced Siri’s “I’m sorry, I don’t understand” on his iPhone 16 Pro running iOS 18.4 beta 4. I asked Siri the same question on my iPhone 16 Pro Max and got the same bewildering answer.

Truth be told, I have no idea whether Siri ever knew what month it was. I never asked that question because it’s not something I need assistance with. I usually know what month it is. But a phone voice assistant should, at the very least, know what month it is.

I even tried to text Siri the same question and got the same response. Dumb Siri can’t answer a basic question. It does know the date, so that’s something. But it can’t extract the month from there.

One Reddit user tried to ask, “What month is it currently?” and got the answer, “It is 2025.” My Siri didn’t understand this question either.

This is just embarrassing for Apple, especially in light of the Apple Intelligence fiasco. I can’t wait to see how and when Apple will address these matters publicly.

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You can no longer stop Alexa from sending voice recordings to Amazon

Amazon is killing a feature that lets users of some Echo devices stop Alexa from sending voice recordings to the cloud. As shared on Reddit, Amazon sent out emails to users of affected Echo smart speakers to let them know that the “Do Not Send Voice Recordings” feature will no longer be available starting on March 28, 2025.

In the email to Echo customers, Amazon explained that it decided to stop supporting the feature as the technology company continues to “expand Alexa’s capabilities with generative AI features that rely on the processing power of Amazon’s secure cloud.”

Echo owners who don’t take action will have their Alexa Settings automatically updated to the “Don’t save recordings” option. Voice recordings will then be sent to the cloud and then deleted once Alexa processes them. All saved voice recordings will also be deleted. Furthermore, voice ID will no longer work, and you will not be able to create another voice ID as long as the “Don’t save recordings” option is turned on.

“The Alexa experience is designed to protect our customers’ privacy and keep their data secure, and that’s not changing,” Amazon spokesperson Lauren Raemhild told The Verge on Friday in a statement. “We’re focusing on the privacy tools and controls that our customers use most and work well with generative AI experiences that rely on the processing power of Amazon’s secure cloud. Customers can continue to choose from a robust set of tools and controls, including the option to not save their voice recordings at all. We’ll continue learning from customer feedback and building privacy features on their behalf.”

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As useful as this soon-to-be-removed feature sounds, there is a good chance the Echo devices you own do not have access to it. As The Verge notes, local processing of voice recordings was only ever available on the Echo Dot (4th Gen), Echo Show 10, and Echo Show 15, and only for users in the US with their devices set to English.

All of this is, of course, in service of the upcoming AI-powered Alexa+. Technically, the upgrade doesn’t have a release date yet, but March 28 could be it. After all, Amazon said at the reveal event for Alexa+ that the rollout would begin in the next few weeks.

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Balancing act: Managing business needs alongside digital transformation and innovation

When building a startup, there is a real balancing act between managing expectations, educating on what’s possible, and identifying the true cost of innovation. CTOs are challenged not only to build functional technology platforms quickly, but to do so as cost effectively as possible.

Startups are often not profitable therefore don’t have a lot of cash to burn, meaning the CTO has to deliver technology solutions to solve their business goals on a limited budget.

Let’s look at a legacy industry like commercial insurance – it’s been undergoing a transformation in recent years. The industry is data and human heavy and is heavily regulated which is why it’s ripe for innovation. It is also playing catch-up to address the needs of many consumers who want a seamless user experience and businesses that want a modern experience – faster, streamlined, digitised, and so on – when dealing with insurance providers. This is particularly true of the on-demand economy.

Leveraging technology

The on-demand economy is characterised by the likes of Taskrabbit, Doordash, Uber, Deliveroo and Amazon Flex. But it’s the likes of hard working on-demand taxi and delivery drivers who are calling for flexible insurance that caters to their very specific needs which enables them to buy comprehensive coverage for when they’re driving, and to switch it off when they’re not.

However, many insurtechs have not adequately met these needs despite their ability to leverage technology more nimbly and effectively than traditional players. The business of insurance is complicated and innovation cannot be retrofitted with existing tech, which is why it’s vital to have a deep understanding of what the requirements are between the customer, the insurance partners and platforms like Uber and Amazon, for instance.

Transforming the on-demand insurance industry is a symbiotic relationship between the customer, the insurance provider and the platform. Although it can deliver real results for all, it also comes with its share of unique challenges.

Loss ratio – how much an insurance company spends on claims compared to the premiums it receives – is a key indicator of profitability. When insurtech startups focus too much on showy AI-driven gimmicks such as automatic claims payments within seconds, loss ratios suffer – and crucial insurance industry partners back away quickly. In the world of insurance, “innovation at all costs” simply doesn’t work.

But technology cannot simply operate as a cost centre. By working in partnership with the rest of the business, startup CTOs and their teams need to focus on building an ongoing technology foundation to drive innovation within legacy industry structures and processes, driving business growth as well as consistent results for customers and partners.

Tech as augmentor – not replacement

Many of the challenges CTOs face aren’t necessarily about technology, but the change of mindset required when implementing tech solutions. Until very recently, insurance was an industry dominated by traditional players, governed by outdated systems and processes. While this is changing, there are still areas where bridges must be built between the promise of what technology can deliver and a certain “this is how it’s always been done” mindset.

For example, we know that insurance, like many industries, is ripe for reinvention through smart uses of AI – as long as it is implemented in the most appropriate areas of the business, and used as an augmented assistant rather than a replacement for specialist expertise.

Chris Gray headshot

“Many of the challenges CTOs face aren’t necessarily about technology, but the change of mindset required when implementing tech solutions”

Chris Gray, Inshur

At Inshur, working in combination with a team from Google Cloud, we were able to build an AI assistant for our claims team and demonstrate to management its effectiveness in helping the team prioritise work as well as speeding up administrative tasks, while providing fast and effective customer service. We’re continuing to roll out this technology internationally, as well as add further features to augment the human adjusters and utilise their expertise while saving them time.

The assistant helps the team to quickly scan incoming documents, including email, physical letters, attachments or transcribed phone calls; infer the data, including who is the sender and the intention of the communication; identify important and useful information such as vehicle registration and claimant name; identify the priority and urgency of the claim; assign it to the right team; and summarise the data into a standard format for ease of use. By automatically accepting feedback, retraining, and learning from past actions, the assistant also helps guide handlers with proposed next steps, helping to train new claims handlers.

The AI-based tools we built to support our claims teams have enabled us to see patterns that are also a good fit for other departments within the business. So much so, that we see potential for the commoditisation of these approaches to a wider set of solutions that serves not just insurance, but any business.

Build or buy?

Another question a lot of startup CTOs are asked is whether to build or buy. Building tech solutions from scratch can carry significant risk, especially given the resource investment typically required. But when every business in a given market is using the same platforms – usually with significant tweaks and workarounds to fit their specific needs – then nobody can truly win the innovation race.

First-movers must always be willing to build when necessary, and to buy when prudent.

For example, we decided that we needed to invest in developing our own solutions to problems that could not be adequately solved by off-the-shelf products. One such product is our Pay-as-you-flex wallet for Amazon Flex. While traditional insurance has historically covered drivers at all times, including when they’re not driving, we knew that technology held the key to delivering a new insurance product that would enable delivery drivers to pay only for the cover they needed, when they needed it.

As the first-of-its-kind to enter the market, we knew that we’d need to build it from scratch.

It’s only since we built our proprietary platform to manage business-critical processes including policy administration, claims management and billing that similar products have entered the market. By building a platform that’s fully tailored to the specific needs of the market we serve, we’ve paved the way for other insurers to do the same for their customers and partners.

However, the startup CTO must also take the lead in conversations where buying makes most sense, securing buy-in from other senior stakeholders and identifying the most appropriate vendors to partner with. Often, particularly in a high-growth startup where cost and return on investment are key considerations, this will involve a detailed assessment of risk for all available scenarios.

In Inshur’s case, we’re working with Google Cloud to implement several of its AI products to drive efficiencies and ensure that customers are treated fairly – which is both a regulatory and moral imperative in the insurance industry.

We know that our customers drive for a living, which means they often need to call us via their hands-free mobile technology while driving in between journeys, rather than emailing or speaking to a text-based chatbot. 

When we identified that a significant proportion of the calls coming into our customer service team could be quickly and effectively answered by an AI-driven solution, we implemented a “smart virtual agent” to handle more straightforward queries, enabling the team to focus more on serving customers with specific or detailed questions.

Bridging the gap

Because of the crucial role technology such as AI will play in the coming years, CTOs will need to ensure they are consistently developing deep understanding and expertise, not just in the latest technology innovations but also how they can be implemented to drive business strategy and growth.

Crucially, this will include taking a leadership role in helping to educate stakeholders across the business on the best use cases for AI tools and other solutions, building understanding at every level around what the technology can and can’t help with, and putting clear structure and process around innovation.

This ability to bridge the gap between the business and technology is already becoming a crucial indicator of future success.

Chris Gray is chief technology officer at vehicle insurance provider Inshur.

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DeepSeek is rushing to get its next-gen R2 model out sooner than expected

After taking the world by storm with the debut of its R1 reasoning model in January, Chinese AI startup DeepSeek is reportedly looking to maintain the momentum by rushing its new R2 model to market as quickly as possible, Reuters reports.

DeepSeek at first planned to launch R2 in early May, but sources familiar with the company tell Reuters that DeepSeek wants to speed up the schedule. However, the sources didn’t provide a new release date for DeepSeek-R2, which has yet to be announced.

We don’t know much about DeepSeek’s next AI model yet, but the Chinese company wants R2 to have improved coding skills and reason in languages other than English.

When DeepSeek-R1 launched, the entire industry was taken aback by the research paper that claimed the highly sophisticated model was trained at a fraction of the cost of OpenAI’s o1. The pushback was immediate, though, as OpenAI posited that DeepSeek distilled ChatGPT to train its model, and Google called DeepSeek’s claims “exaggerated.”

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Nevertheless, many companies were quick to adopt the new model, including OpenAI investor Microsoft, which added DeepSeek-R1 to Azure AI Foundry and GitHub. You can also find R1 in the Amazon Web Services (AWS) model catalog.

With the arrival of GPT-4.5 still weeks away and GPT-5 potentially months out, DeepSeek has a chance to shake up the market once again if R2 launches soon.

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Has Pure got the first of its ‘HDD is doomed’ ducks in a row?

Pure Storage thinks things are slotting into place for its predicted imminent demise of enterprise spinning disk.

In December 2024, it announced an unnamed hyperscaler had inked an agreement to take Pure’s DirectFlash Modules (DFMs) as components for storage infrastructure.

Meanwhile, Pure Storage now counts Nand flash makers Micron and Kioxia as supply chain partners.

The Micron partnership was announced earlier this month, with Pure making plans to take quantities of Micron’s gen 9 QLC Nand memory.

Last month, Pure and Kioxia announced the latter would supply QLC flash for DFM modules to supply to hyperscaler customers.

Here, Pure Storage is setting itself up as a provider of hyperscaler systems or components in a ground-breaking move for an enterprise storage array maker.

The wider significance is that because hyperscalers are such huge buyers of hard drives, a switch to all-flash would make a big dent in spinning disk manufacturing volumes, and that could spell the hard disk drive’s (HDD’s) death knell. 

Selling to hyperscalers: The nails in HDD’s coffin?

In June 2024, Pure announced it had been working to adapt its DFM technology to the needs of hyperscaler environments. DFMs are not ordinary SSDs, like those sold by the big drive makers. Because Pure controls DFM design and manufacture, and because they also design and build controller systems, data management functionality can be distributed across drive and array systems.

According to Pure, that brings efficiencies in use of cache and data placement that in part can make for better longevity in QLC-based flash.

It also means less energy used, more rapid input/output (I/O) and savings on space that allow for more Nand to be installed. That amounts to a claimed capacity multiplier of around 2.5x compared with what’s possible from commodity SSD-equipped arrays. For hyperscalers that buy massive quantities of drive capacity, these advantages are significant.

Pure Storage said one hyperscaler has sung the praises of its DFMs after deploying a proof-of-concept.

For Pure Storage, the challenge will be scale in the supply chain. Amazon Web Services (AWS), Azure, GCP and Meta buy about 43% of global server production. And they only buy white box hardware that they customise themselves. That market is one hitherto effectively barred to enterprise storage makers because their products are not specialised to it.

So, according to their strategy, Pure Storage will sell their DFMs as components that will work with the hyperscalers’ own storage. Officially, it’s not known which hyperscaler Pure has struck a deal with, but it is known that GCP and Meta, at least, have driven the adoption of the software data placement technique, flexible data placement.

SSDs with 10x more capacity than HDD

Until now, hyperscalers have preferred to use spinning disk HDDs to drive their storage services largely because they have been cheaper. But they are also slower. And, with the advent of artificial intelligence (AI), the need for more rapid access to colder data has arisen – such as in backups and data lakes – and so the big hosting companies have started to look at SSD.

However, so far, SSD had lacked the capacity to be profitably deployed. Now, the latest generations of QLC flash from Micron and Kioxia allow Pure to make DFMs that provide 150TB, which will soon reach 300TB, the equivalent of 10 HDDs.

Kioxia’s latest generation of Nand flash, unveiled late last year, uses charge trap (CT) cells to create smaller SSDs with higher density and while using less energy. Meanwhile, Kioxia also released test results that showed writes with flexible data placement (using NoSQL database RocksDB) that gave read speed 1.8x faster and Nand cell lifespan increased by 3x.

Micron is already a supplier to Pure Storage of Nand in its DFMs. It hasn’t shared much detail about its next generation of SSD, but what is known is that its Nand circuits will give 19% more capacity than the current one.

In December 2024, Pure Storage announced quarterly revenue of $831m, 9% up year-on-year. That puts it behind Dell, which generated revenue of $4bn in the past quarter (up 4% year-on-year); also behind NetApp, which took $1.66bn in the same period (up 6% year-on-year), and almost certainly behind HPE, which doesn’t disclose the share taken by storage in its quarterly revenue of $8.5bn.

Is it the beginning of the end for HDD?

Will Pure’s partnership to supply its high-capacity flash modules to a hyperscaler customer be the first set of nails in the coffin of spinning disk hard drives?

Pure Storage chief technology officer Rob Lee said last week at a press event in Prague that the company’s first hyperscaler design win will be “transformative”, and that a switch to flash by the hyperscalers could lead to collapse in the HDD market.

The deal he’s talking about was announced in December, and will see Pure supply its DFM SSD modules – which will offer up to 300TB capacity by 2026 – to an unnamed hyperscaler.

“We won’t be supplying arrays,” said Lee. “They want the benefits of direct flash but don’t need the other data services. We’re co-engineering with the hyperscaler to integrate with their custom system.

“They were all ready to build something like DFM, but then thought, ‘Why build it ourselves? Let’s just integrate [Pure’s flash modules]’.”

He said the move on the part of the hyperscalers is driven by data growth and the needs of AI, in particular the requirement to access large and relatively dormant stores of data.

Lee added that there is something like 100,000 exabytes of HDD produced quarterly, with hyperscalers taking “60% or 70%”. That, in turn, would take such a chunk out of the volume of HDD manufacturing as to make it much less viable.

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