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Public cloud: Data sovereignty and data security in the UK

The UK government’s decision to designate datacentres as critical national infrastructure (CNI) in September 2024 signalled its ambition to build a digital economy that is secure and globally competitive.

But behind the headlines about protecting against cyber crime and IT blackouts lies a more complicated reality – a sector grappling with policy uncertainty, reliance on foreign cloud giants and a data sovereignty agenda that looks increasingly compromised.

In a blog post, Forrester principal analyst Tracy Woo wrote: “New sovereignty requirements such as SecNumCloud, Cloud de Confiance from France, and the Cloud Computing Compliance Controls Catalog (C5) from Germany, along with the push to keep data in-country, have created a broader push for private and sovereign clouds.”

But the promise of “protected infrastructure” rings hollow when hyperscalers openly admit they cannot guarantee that UK government data stored in cloud services such as Microsoft 365 and Azure will remain within national borders.

Woo points out that countries in the European Union (EU) and Asia-Pacific (APAC) have been attempting to more heavily leverage non-US-based cloud providers, create sovereign clouds, or leave workloads on-premise.

In the UK, regulatory scrutiny is exposing the fragile state of the UK’s digital independence. Looking at the UK’s approach to data sovereignty, law firm Kennedys Law describes the Data Use and Access (DUA) Bill, which was published in October 2024, as “a more flexible risk-based approach for international data transfers”.

Kennedys notes that the new test requires that the data protection standards in the destination jurisdiction must not be materially lower than those in the UK. According to Kennedys, this standard is less rigid than the EU’s “essential equivalence” requirement but raises questions about how “materially lower” will be interpreted in practice.

Understandably, with the government’s reliance on cloud-based productivity tools, concerns about compliance with UK data protection laws have intensified.

The Competition and Markets Authority (CMA) is now investigating cloud market practices that could lock customers into foreign providers. A provisional report is expected in early 2025, setting the stage for potential regulatory reforms aimed at boosting data sovereignty and curbing monopolistic practices.

Reshaping data sovereignty

This is not before time for Mark Boost, CEO of Civo, a UK-based cloud hosting specialist. “The inability to ensure data remains within UK borders underscores the risks of depending on hyperscalers,” warns Boost. “If we keep outsourcing critical data infrastructure, we risk losing more than just technical control, we lose national independence.”

The CMA’s review could reshape the country’s digital future, potentially mandating greater transparency and requiring UK data storage guarantees from global cloud providers. This is something Boost has been talking about for some time.

“Transparency isn’t just about where data is stored, it’s about how datacentres are powered, maintained and secured,” he says. His argument highlights the essential connection between data sovereignty and operational clarity, urging providers to adopt clearer accountability measures.

The inability to ensure data remains within UK borders underscores the risks of depending on hyperscalers. If we keep outsourcing critical data infrastructure, we risk losing more than just technical control, we lose national independence Mark Boost, Civo

Despite these challenges around transparency, the UK datacentre industry has seen promising signs, particularly in regional investment. The government’s recent announcement of a £250m datacentre project in Salford showcases how local government cooperation and targeted investment can drive growth. But such projects remain exceptions rather than the rule.

Luisa Cardani, head of datacentres at TechUK and author of the report Foundations for the future: How datacentres can supercharge UK economic growth, warns that without a national policy statement (NPS), the datacentre sector risks becoming fragmented. Local planning authorities lack the expertise and resources to approve projects efficiently, creating bottlenecks that could delay critical infrastructure developments for years.

“The industry wants to work with local people and authorities, but clear national planning guidance is missing,” says Cardani. “Without a coherent strategy, we’re stuck in a cycle of fragmented decisions and regulatory inertia.”

The proposed inclusion of datacentres under the nationally significant infrastructure projects (NSIP) regime could streamline the approval process, ensuring faster decision-making. However, this remains, for the moment at least, more of an aspiration. In reality, investment will remain stalled until the UK develops a coherent, national approach that balances public and private interests while streamlining the project approval process.

Data sovereignty and security requirements are fundamental to this, and to a large extent it will be market forces that determine the shape and size of the UK’s datacentre industry. On this front, Alvin Nguyen, senior analyst at Forrester, says businesses must recognise the different risk profiles posed by local and hyperscaler-operated datacentres.

“It should be expected that hyperscalers will have more bandwidth, more scalability and more redundancy than their more localised counterparts, but having datacentres classified as critical to the UK’s infrastructure may help with mitigating some, but not all, security risks,” he says.

Complexity of keeping data within national borders

Nguyen also questions whether data sovereignty debates might be over-simplified in some cases.

“With data security, it comes down to what the organisation’s requirements are to determine whether or not to go to a hyperscaler or a local datacentre,” he says. “With sovereignty, that is a bit different. If there are components to the sovereignty laws to restrict access or use of data outside of the local datacentres, hyperscalers will need to ensure that guardrails are in place.”

Nguyen’s comments underscore the complexity of managing sensitive data across hybrid environments. Rather than focusing solely on whether to choose a local or global provider, businesses should consider managing workloads across hybrid cloud environments more strategically.

“Many organisations will find a mix of cloud and datacentres makes the most sense … the risk profile of each is different and that blend of risk when combining cloud and datacentres can be made to be optimised for them,” he says.

The security risks associated with data sovereignty are multifaceted, extending far beyond simple data storage concerns. For businesses in regulated sectors, particularly financial services, the stakes are immense.

When on-premise is the only option

Jon Cosson, head of IT and chief information security officer at wealth management firm JM Finn, underscores the potential dangers when businesses assume that using a large cloud provider automatically guarantees security.

“It’s absolutely imperative you know where your data is and how to secure it,” he warns. “You would not believe how many businesses still just rely on somebody else.”

The issue is compounded by the jurisdictional complexity of global cloud services. When sensitive data crosses borders, it may fall under multiple regulatory regimes, raising questions about legal access and government overreach. This concern has been amplified by legislation such as the US Cloud Act.

In 2019, the then home secretary, Priti Patel, signed a US Cloud Act Agreement covering the UK and Northern Ireland, in which the US and UK governments agreed to provide timely access to electronic data for authorised law enforcement purposes. The Cloud Act could compel US-based hyperscalers to provide foreign-stored data to US authorities, bypassing local laws.

“I want to know exactly where my data goes, how it’s encrypted and how quickly I can get out if needed,” says Cosson, reflecting a broader industry concern that opaque data paths and limited contractual assurances can expose businesses to significant compliance risks.

“We use the cloud when we have to, but still run key systems on-premise for control,” adds Cosson. This approach is typical of companies handling sensitive financial data. There is a lack of trust with organisations not prepared to take promises of “secure cloud storage” at face value.

While Cosson acknowledges that cloud adoption is inevitable for some services, such as Microsoft 365, he underscores the enduring role of on-premise infrastructure for businesses that require absolute control over sensitive data. This, of course, raises an additional problem of how to manage hybrid data environments securely and efficiently.

According to Cosson, companies like Nutanix play a critical role here, enabling organisations to manage workloads across cloud and on-premise environments while maintaining data control. Nutanix’s infrastructure services are designed to address sovereignty concerns, he says, by ensuring businesses have clear data management policies and remain compliant with local regulations.

We need coordinated efforts between government, industry and local authorities to build a resilient datacentre ecosystem. This means shared responsibility, clearer policy frameworks, and incentives for both hyperscalers and UK-based providers Luisa Cardani, TechUK

“The next five years will be decisive,” says Civo’s Boost. “If transparency becomes a legal requirement, we’ll see businesses demanding more from providers, not just about where data resides, but also how infrastructure is managed and powered.”

TechUK’s Cardani believes public-private partnerships will play a crucial role here. “We need coordinated efforts between government, industry and local authorities to build a resilient datacentre ecosystem,” she says. “This means shared responsibility, clearer policy frameworks, and incentives for both hyperscalers and UK-based providers.”

Boost and Cardani each agree that the balance of power between hyperscalers and local operators may shift, particularly if future policies mandate data localisation or prohibit cross-border data transfers without explicit guarantees. Sovereignty-by-design, where infrastructure is built to meet local compliance from the start, could become the new standard.

Adhering to current standards

Until that point, organisations need to work out how they can meet existing standards. Cardani argues that adherence to standards must be supported by national policies that enable transparent reporting and clear accountability structures.

In practice, this means enforcing mandatory audits, data residency certifications and security benchmarks tailored to UK-specific legal frameworks. Without these measures, businesses risk falling into compliance gaps that could expose them to data breaches, fines and legal disputes.

Frameworks such as ISO 27001 for information security management, General Data Protection Regulation (GDPR) for data privacy and Payment Card Industry Data Security Standard (PCI DSS) for payment security set clear operational expectations. Yet these standards are only part of the equation, as evolving regulations increasingly emphasise data sovereignty and security-by-design.

Ensuring that datacentres comply with such frameworks while offering sovereignty guarantees has become a pressing challenge. Hyperscalers operating across multiple jurisdictions complicate audits and compliance checks due to varying legal obligations and data transfer rules.

The introduction of the CMA’s investigation is urgently needed, if only to provide some clarity around what, for most buyers, has become a confusing subject.

For IT leaders, the critical takeaway is that responsibility cannot be outsourced. Security, compliance and sovereignty must be actively managed through risk assessments, compliance audits and multi-supplier strategies.

And as the UK’s digital infrastructure evolves, only businesses that stay ahead of regulation and demand transparency from their providers will be able to navigate the uncertainties.

On that score, the UK’s datacentre industry stands at a crossroads – but with policy clarity, local investment and industry transparency, it has the potential to become a global digital leader in this space.

It’s about trust and everyone playing by the same, fair rules, but from a UK perspective it is also about protecting that most valuable national asset – data.

At JM Finn’s Cosson puts it: “Data sovereignty is not a buzzword, it’s survival.”

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Helium Mobile launched the first-ever free phone plan, with 5G data and voice for $0

You might not be familiar with Helium Mobile, but you should get acquainted with the company if you want to spend less on your phone bill. That’s because Helium introduced three new mobile plans this week, including the nation’s first free phone plan. For $0/month, you get 3GB of data, 300 texts, and 100 minutes of voice calling. Pay $15 or $30 each month, and those limits increase significantly.

You might think this must be all a marketing gimmick. Nothing is free, so how can Helium afford to offer a free plan? The explanation might lie in how Helium works. It’s not just a Mobile Virtual Network Operator (MVNO) that uses a larger provider (T-Mobile in this case) to provide coverage to interested consumers. Helium also builds its own 5G network in ways other carriers have not considered.

Helium owns an expanding decentralized network where individuals operate small cellular hotspots. Combined with T-Mobile’s network, these 5G hotspots help reduce costs.

This explains how the new Zero Plan can exist and serve those smartphone owners looking for the cheapest possible solution to get 5G data and voice minutes. Access to Zero Plan customers’ anonymized data is another.

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The obvious downside is that the Zero Plan limits will not necessarily be enough for many users. That 3GB of data will run out quickly without access to free Wi-Fi. Also, 100 voice minutes might not be enough. Luckily, Helium has two other options that consumers on a budget might appreciate even more than the Zero Plan. Here’s the full structure of Helium’s new mobile offerings:

  • Zero Plan ($0/month): 3GB of data, 300 texts, 100 minutes
  • Air Plan ($15/month): 10GB of data with unlimited talk and text
  • Infinity Plan ($30/month): Unlimited data, talk and text

At $15, the Air Plan makes sense if you need more data while on the go. The $30 Infinity Plan is the best choice, as you get unlimited data, talk, and text.

Helium Mobile outdoor hotspot.Helium Mobile outdoor hotspot. Image source: Helium Mobile

Helium Mobile also has a reward system that lets you collect Cloud Points for various activities. The most important one might be sharing your location anonymously, which lets Helium improve coverage in underserved areas.

It’s important to note that location-sharing is required for the Zero Plan.

You can collect Cloud Points for referring friends to sign up, answer surveys, and other activities. In turn, you can spend Cloud Points on movie, restaurant, and rideshare gift cards. Cloud Points can be used to pay your monthly bill and activate other services, like international roaming.

To get on Helium Mobile, you can use your current number and the device you already own. Download the iPhone or Android app to get started.

There is one big caveat here. Helium Mobile is invite-only. You can either get an invite code from an existing subscriber or join the waitlist at this link. Also, check out this link to read more about the new plans, including the Zero Plan offer.

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AWS and Microsoft could face ‘targeted intervention’ from CMA over UK cloud competition concerns

The competition watchdog has published the provisioning findings from its long-running investigation into the inner workings of the UK cloud infrastructure services market, which shows that competition in the sector is not working as well as it could be. For this reason, Kip Meek, chair of the CMA’s independent inquiry group, said it is advising the regulator to “consider investigating the largest cloud service providers using its new digital markets powers”.

This is because its findings suggest end-user organisations could be paying more than they need for cloud services, and are possibly at risk of being locked into using platforms that do not meet their “evolving” needs.

In a seven-page report, detailing the provisional findings of its investigation, the CMA said the lack of competition in the cloud market could mean UK customers are collectively paying hundreds of millions more per year than they need to for services.

It went on to state that UK cloud users can be locked into their “initial choice of provider” due to technical and commercial barriers that prevent customers from seeking out the services of other cloud suppliers who might have better-priced or a more innovative portfolio of services.

“We have provisionally found that AWS and Microsoft have been generating sustained returns from their cloud services substantially above their cost of capital in cloud services for a number of years,” the report said. “Customers say that cloud services offer both quality and innovation to them. However, we consider that a more competitive market would have sustained better market outcomes, including more consistently competitive prices, as well as further improvements in quality and innovation.”

Controversial licensing practices

The report also called out Microsoft’s controversial licensing practices, which typically see it charging customers more for running its software in its competitors’ cloud, as impacting on the competitive position of AWS and also Google by “partially foreclosing” them from the market.

As well as being in-scope of the CMA probe, Microsoft’s behaviour on this front is also the subject of a European Commission complaint, filed by Google in September 2024.

“[The licensing piece] exacerbates the harm we have provisionally found arising from high market concentration and barriers to entry and expansion in relation to Microsoft’s significant unilateral market power,” the report added.

To remedy the situation, the report suggests the CMA board should use powers conferred on it through the roll-out of the Digital Markets, Competition and Consumers Act 2024 (DMCCA) on 1 January 2025 to mark AWS and Microsoft out as suppliers with “strategic market status”.

This would mean the CMA could impose legally binding conduct requirements or pro-competition interventions on both firms to limit and remedy the toll their activities have allegedly had on the market.

As detailed in the report, such powers are “specifically designed to be effected in digital markets … that share a combination of characteristics that can cause them to ‘tip’ in favour of one or a few firms” by allowing the CMA to take a “targeted and iterative” approach to tackling the behaviour of such providers.

“We consider that measures aimed at AWS and Microsoft would address market-wide concerns by directly benefiting the majority of UK customers and producing wider, indirect effects by altering the competitive conditions or other providers,” the report stated.

Before any action can be taken by the CMA, a consultation on the provisional findings of its investigation needs to take place, with cloud market stakeholders now invited to share their feedback on the conclusions raised so far. The final report from the CMA’s investigation is due to drop by 4 August 2025.

In the meantime, AWS has responded to the CMA’s provisional findings by describing its proposed intervention under the terms of the DMCCA as “not warranted”, and urged it to think about the long-term impact of such a move.

“We urge the CMA to carefully consider how regulatory intervention in other areas will stifle innovation and ultimately harm customers in the UK,” a spokesperson for AWS said. “We will continue to work constructively with the CMA as they work on their final report.”

Rima Alaily, corporate vice-president and deputy general counsel in the competition law group at Microsoft, seemed to suggest in a statement to Computer Weekly that the contents of the CMA report are mistargeted. 

“The draft report should be focused on paving the way for the UK’s AI-powered future, not fixating on legacy products launched in the last century,” she said. “The cloud computing market has never been so dynamic and competitive, attracting billions in investments, new entrants and rapid innovation. What could be better for UK businesses and government?”

Meanwhile, Chris Lindsay, vice-president of customer engineering for Europe, the Middle East and Africa at Google Cloud, said the company was pleased to see the impact that restrictive licensing practices have on cloud customers feature in the CMA’s provisional findings.  

“Restrictive licensing harms UK cloud customers, threatens economic growth and stifles innovation, and we are encouraged that the CMA has recognised the harm of these practices,” he said.

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Samsung just hallucinated that it will become the global AI leader in 2025

Samsung was the first big smartphone vendor to launch a flagship phone with AI at the core of its marketing efforts. Last year’s Galaxy S24 series introduced the Galaxy AI suite of features. Samsung followed with the Galaxy Z Fold 6 and Flip 6, which got additional AI capabilities. Samsung then extended Galaxy AI support to older flagship devices. And in a few weeks, Samsung will launch the Galaxy S25 series, which should introduce even more Galaxy AI novelties.

But Samsung leadership is hallucinating worse than an AI program ever could about Samsung’s global role in genAI. In a New Year’s address, Samsung Electronics CEO and Vice Chairman Han Jong-hee and DS Division Vice Chairman Jeon Young-hyun addressed Galaxy AI, saying that Samsung should become the undisputed leader of device AI this year.

“Now is the time for bold innovation that goes beyond the existing success methods as we face an inflection point in AI technology,” the execs said, according to a machine-translated Samsung release. “Let’s establish ourselves as a clear device AI leader this year through advanced intelligence.”

The goal of becoming the undisputed AI leader is noble. It’s what you’d expect key execs to say ahead of a busy year when AI will continue to dominate the tech world. It’s also something officials at other leading tech companies could say, considering AI is the main priority right now.

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But Samsung is nowhere close to being a leader in AI, and I don’t see it happening in 2025 either. The main problem with Samsung’s Galaxy AI approach is that it doesn’t have a meaningful model of its own to power the genAI tech on phones like the Galaxy S24 and S25.

Using Google's Circle to Search AI feature on the Galaxy S24 Ultra.Using Google’s Circle to Search AI feature on the Galaxy S24 Ultra. Image source: Samsung

Galaxy AI is a mix of AI technologies. Google’s Circle to Search is a good example. Also, Galaxy S25 phones are rumored to come with free Google Gemini Advanced, Google’s best version of Gemini AI.

I’ll also point out that Samsung’s upcoming XR devices, Project Moohan and unnamed AR smart glasses, will work on Google’s Android XR platform, with Gemini playing a key role. I expect Galaxy AI to be part of the picture for both types of products because Samsung can’t AI on its own.

Samsung doesn’t have an alternative to ChatGPT or Gemini. If it is working on Bixby upgrades and Gauss upgrades, matching these AI models will take a long time.

Also, Samsung doesn’t have a desktop presence. ChatGPT is my primary AI tool right now, and I use it across devices. Most of the time, I access it on my Mac rather than a mobile phone.

OpenAI and Google have better models. Meta, Claude, and Microsoft also have AI tools that are more advanced than Samsung’s. Apple is working on a Siri LLM that will behave like ChatGPT and has incorporated ChatGPT into Apple Intelligence on the iPhone.

As for on-device AI, Samsung might have been the first to push AI on mobile devices with Galaxy AI, but it’s not the only one. Google is doing it with Pixel phones and Android in general. Apple laid out an even better vision of on-device AI with Apple Intelligence this year, which Samsung doesn’t appear to be able to match.

Samsung's Project Moohan Android XR headset.Samsung’s Project Moohan Android XR headset. Image source: Samsung

Apple Intelligence might be behind Galaxy AI and other rivals, but Apple has something rivals can’t match: a massive base of devices that can use Apple Intelligence, and the list is growing rapidly. Once Apple Intelligence matures, Apple could very well become the undisputed device AI leader.

Speaking of Apple’s AI vision, Samsung has yet to match what Apple wants to do with iPhones. It’s not just about text and notification summaries, text generation, wallpaper generation, photo editing, and translation. It’s about Siri becoming a more useful assistant by accessing on-device contextual information about the user.

Apple has a plan, at least; one that Samsung might follow. Samsung’s Galaxy AI teasers during the Fold 6 and Flip 6 launch event revealed the company is working on a similar vision. But Samsung waited for Apple’s Apple Intelligence reveal before it unveiled its own plans.

I’ll also point out that Apple Intelligence is designed to offer more on-device AI features and better privacy for cloud-based AI than Galaxy AI can. Turn off Galaxy AI on your phone right now, and you’ll lose many of its useful features. Samsung has yet to match Apple’s Private Cloud Compute, a private cloud-based AI system.

What I’m getting at is that it’ll take years for any company to become the undisputed leader in device AI. If that ever happens. And it’s way too early for Samsung to call for that title, especially considering its massive reliance on partners like Google.

Also, suppose the Samsung execs only want the company to sell as many products that can run third-party AI programs within Galaxy AI. In that case, that still doesn’t qualify as being the undisputed leader of device AI.

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Top 10 AI and storage stories of 2024

Artificial intelligence (AI) has hit the headlines and the datacentres, but with it comes a range of performance and operating considerations that impact storage as much as any other IT discipline.

In this review, we look at the key demands of AI processing on data storage, the type of storage AI requires, and the suitability of cloud storage for AI workloads.

We drill down into the data needs of AI and storage, such as the demands of high-dimension vector data and checkpointing during AI training, plus the compliance considerations that use of AI brings with it.

We also look at the responses of storage suppliers to the rapid rise of AI use cases in the datacentre, in terms of link-ups with leading players like Nvidia, as well as in their storage offer aimed at AI workloads. 

In this guide, we examine the data storage needs of artificial intelligence, the demands it places on data storage, the suitability of cloud and object storage for AI, and key AI storage products.

We look at the use of vector data in AI and how vector databases work, plus vector embedding, the challenges for storage of vector data and the key suppliers of vector database products.

We talk to Charlie Boyle of Nvidia about data challenges in artificial intelligence, key practical tips for AI projects, and demands on storage of training, inferencing, RAG and checkpointing.

Storage supplier announcements at Nvdia conference centre on infrastructure integration, tackling the GPU I/O bottleneck and AI hallucinations by running Nvidia NeMo and NIM microservices.

We spoke to Pure Storage CEO Charlie Giancarlo about why write speed is key for artificial intelligence workloads, accessible storage for AI data, and his prediction of the death of spinning disk.

We talk to NetApp’s Grant Caley about AI and data storage, the need for scale, performance and hybrid cloud, and to move, copy and clone data for wrangling for inference runs.

AI checkpointing operations targeted by Vast Data as it touts QLC-based storage for AI workloads.

Start looking at artificial intelligence compliance. That’s the advice of Mathieu Gorge of Vigitrust, who says AI governance is still immature, but firms should recognise the limits and still act.

AI consultancy Crater Labs spent vast amounts of time managing server-attached drives to ensure GPUs were saturated. A shift to all-flash Pure Storage slashed that to almost zero.

Originally driven by Intel’s now-defunct Optane storage class memory, Parallelstore offers massive parallel file storage targeted at artificial intelligence training use cases on Google Cloud.

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CCS cloud hosting deal with AWS under scrutiny as contract value soars by 89% after 15 months

The Crown Commercial Service’s (CCS) decision to increase its cloud hosting spend with Amazon Web Services (AWS) mid-contract by 89% is under scrutiny from procurement professionals.

The government’s procurement arm is overseeing the migration of workloads from the Government Digital Service’s now defunct Gov.uk platform-as-a-service (PaaS) offering to the AWS cloud.

This piece of work is covered by a £1.3m, 36-month contract CCS arranged with the public cloud giant in February 2023 through the G-Cloud 13 framework.

It has since emerged that CCS issued a Change Control Notice (CCN) that confirms the contract value increased by 89% to £2.5m in May 2024, despite deal value increases of that size not being strictly permitted under procurement rules.

“Following the migration…to AWS, there is a need to increase the contract value of the CCS Hosting contract to date for the increased costs incurred for these migrated services,” the CCN notice stated.

Under the terms of Regulation 72 of the Public Contracts Regulations 2015 (PCR15), contracts “may be modified without a new procurement procedure…provided that any increase in price does not exceed 50% of the value of the original contract”. 

On this basis, CCS is now being called on to explain why this contract was not retendered or subject to further competition, once it realised the original AWS contract would not cover the total cost of the work involved.

“The contract was awarded under G-Cloud 13, and is obviously governed by PCR15. There’s no argument with that,” said one public sector IT procurement expert, who spoke to Computer Weekly on condition of anonymity.

“But the CCS has not provided a plausible explanation for the uplift in contract value following the CCN, which clearly puts it in the threshold that requires further competition.”

Public procurement adviser Martin Medforth told Computer Weekly that Regulation 72 of PCR15 does permit public sector IT buyers to increase the original value of their contracts by more than 50% – just not all in one go.

“Regulation 72 is a funny one, in that it can be applied multiple times,” he said. “So, you can apply the 50% and then, if [the buyer] realises they still have a bit of work to do, they can apply the 50% again.”

It is not clear from the CCN notice if CCS did exercise its right to increase the size of its AWS deal multiple times, or if the 89% increase was pushed through regardless. 

Computer Weekly contacted CCS to query the change in deal size and what its response would be to claims the contract change is misaligned with the contents of PCR15.

In response to the request, a CCS spokesperson stated: “Crown Commercial Service follows procurement legislation, under the Public Contracts Regulations 2015, which ensures that all government contracts are awarded fairly and transparently. This contract was awarded using the G-Cloud 13 framework agreement.”

Nicky Stewart, senior adviser to the Open Cloud Coalition (OCC), which champions competition within the public cloud market, told Computer Weekly that it is important that high-profile, public sector organisations such as CCS demonstrate good practice when procuring cloud services.

“The OCC fully supports open and transparent procurement principles when it comes to cloud,” said Stewart. “This includes making legitimate opportunity available to all, including challenger cloud providers, and we hope that high-profile buying authorities such as the CCS will show leadership in this respect.”

Questioning the original deal size

The fact the deal size has required such a sizeable uplift after 15 months or so of work suggests CCS underestimated how much the migration would cost, continued Medforth. “Had I personally done this deal, I would have probably let this for ‘up to £5m’, to be on the safe side,” he said.

That is a sentiment shared by Owen Sayers, an enterprise architect with more than 20 years’ experience in delivering national policing systems, who told Computer Weekly that questions need to be asked about how CCS got its “sums so wrong” in the first instance where this contract is concerned.

“Having to almost double a £1.3m, three-year contract just over a third of the way into its lifecycle suggests that the original due diligence and understanding of the requirement was somewhat lacking,” he said.

Computer Weekly also contacted AWS for comment on this story, but the company declined.

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AWS offers Hackney Council ‘minimum 22%’ discount on cloud services through OGVA 2.0

Hackney Council has committed to growing its annual usage of Amazon Web Services’ (AWS) cloud platform by 8% a year over the next three years to secure a “minimum 22%” discount on the public cloud giant’s services, Computer Weekly understands.

The local authority’s latest cloud hosting deal with AWS went live on 1 November 2024, after Hackney Council secured permission from the Cabinet Procurement and Insourcing Committee (CPIC) to re-sign the public cloud giant to host its core cloud services for another 36 months. The contract award notice for the deal confirms it has a maximum value of £3m.

Computer Weekly has received a copy of a 15-page document, created in July 2024, which details the reasons why the CPIC should recommend green-lighting a council proposal to award the three-year contract to AWS with a total value of £2.95m.

As detailed in the document, the council has been an AWS user since 2019, but use of its technology has accelerated at a “faster pace than was anticipated” in the wake of the ransomware attack Hackney Council suffered in October 2020.

“The cyber attack of 2020 demonstrated the importance of [moving to the cloud] as the services that had already migrated to the cloud were protected from the attack,” the document stated.

“Our investments in recovery [from the ransomware attack] have brought forward migration to the cloud… [with] almost all of the council’s systems now provided through the cloud.”

The council’s “accelerated transition to the cloud” has seen the value of its cloud contracts increase from just over £1m to approximately £2.85m, which included “one-off costs related to data recovery work” as a direct result of the 2020 cyber attack.

However, as detailed in the document, the council has been working to streamline its cloud estate by decommissioning services that are no longer being used, and ensuring the resources that remain in use are “right-sized”.

The document continued: “We have seen our cloud usage stabilise over the past year and are continuing to actively look for opportunities to cut the costs of running the estate, including reducing consumption-based usage costs and paying for known product usage in advance to secure discounts.”

On this point, the document states the council is set to benefit from the committed spend discount scheme the UK government has in place with AWS, known as the One Government Value Agreement (OGVA) 2.0, through this proposed deal.

“[This] gives the council access to discounted pricing subject to agreeing to contractual commitment value based on our spend over the previous 12-month period,” the document stated.

“This value has been calculated and the annual commitment for the contract will be £909,800 in the first year, £982,600 in the second and £1,061,100 in the third … the total contract value over the three-year term will be £2,953,500.”

Additionally, the OGVA 2.0 agreement will also allow the council to “further offset the value of the contract” with a minimum of 22% discount on AWS’s standard pricing model, which should bring the estimated “actual spend” for the three-year contract down to £2.3m.

“These costs and savings figures are based on our current projected spend and growth as required by the One Government Value Agreement stipulations,” the document stated.

“As part of the agreement we will be committed to an annual usage growth of 8% but we will in turn benefit from a minimum of 22% savings year-on-year on the standard pricing model for the resources we use.”

Computer Weekly asked Hackney Council to confirm if it was benefiting from the discount terms set out in the document now the contract has gone live, but a spokesperson for the local authority said: “The council is not in a position to confirm the terms of the agreement.”

Computer Weekly also contacted AWS to clarify if the 22% minimum discount and 8% usage commitment outlined in the document are typical of the discounts available to public sector buyers through OGVA 2.0. AWS, however, declined to comment.

The OGVA 2.0 agreement was quietly launched by AWS in December 2023, with government procurement chiefs at the Crown Commercial Service (CCS) claiming the agreement will deliver sizeable financial benefits to public sector IT buyers through the discounts it offers.

However, no details about the exact level of discount users will benefit from have previously been made public, as contract award notices for OGVA G-Cloud deals are typically heavily redacted.

On this point, details about an 18% baseline discount offered through the first iteration of the OGVA agreement only emerged after an unredacted contract award notice was published in error on the government’s Contract Finder website.  

Incidentally, preferential pricing schemes like OGVA are one of several areas the UK Competition and Markets Authority is looking into as part of its ongoing antitrust investigation focused on the UK cloud infrastructure market as it seeks to determine if the use of committed spend discounts could be harming the sector’s competitiveness.

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iPhone 18 Pro details and M5 Mac release date both might’ve leaked

In a blog post on Medium, Apple insider Ming-Chi Kuo revealed interesting details about Apple’s future iPhone 18 and M5 Mac releases. According to the analyst, BE Semiconductor will drastically benefit from Apple’s upcoming products as the company has business with Apple’s manufacturers.

Kuo says that the iPhone 18 Pro’s wide camera will be upgraded to variable aperture in 2026, and BESI is the supplier of assembly equipment for aperture blades, a critical component of this upgrade. Last month, Kuo already revealed that Apple planned to add this change to the iPhone.

At the time, the analyst wrote that the “2026 high-end iPhone 18” will feature a wide camera lens with a variable aperture, “significantly enhancing the user photography experience.” The insider, known for his generally accurate predictions about unreleased iPhones, probably refers to the iPhone 18 Pro or iPhone 18 Pro Max. Apple has introduced new camera features with the iPhone Pro Max model before making them available to other models.

Apple wouldn’t be the first smartphone vendor to adopt cameras with variable apertures. Earlier this year, we saw similar features from phones like the Xiaomi 14 Ultra and the Honor Magic 6 Pro. Before that, Samsung phones like the Galaxy S9 and S10 featured cameras with variable apertures.

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Besides the iPhone 18 Pro improvements, the analyst also leaked information about Apple’s upcoming M5 chips. According to him, the M5 processors will adopt TSMC’s N3P node, which is known as the third generation of the 3nm process. With that, mass production for upcoming chips is expected in this timeline:

  • Base-model M5: 1H25
  • M5 Pro and M5 Max: 2H25
  • M5 Ultra: 1H26

That said, Apple will likely unveil M5 Macs by the second half of 2025, as it still has some M4 Macs to unveil throughout 2025.

In addition, the analyst says Apple will continue to build out it’s Private Cloud Compute infrastructure by producing high-end M5 chips, which will be better suited for AI inferencing. Previously, rumors revealed Apple wanted to ask other companies to create specific chips for its PCC infrastructure starting in 2026.

BGR will let you know once we learn more about future Apple products.

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Interview: Wendy Redshaw, chief digital information officer, NatWest Retail Bank

Wendy Redshaw, chief digital information officer (CDIO) at NatWest Retail Bank, has had a distinguished career leading technology-led change in some of the world’s biggest financial services organisations. Now, she’s using that experience to drive even more innovation.

After four years as CIO for collaborative technology solutions with Deutsche Bank, Redshaw says she was eager to work for a UK finance house. In late 2018, she found the perfect home at NatWest as head of technology and digital distribution for the personal bank.

“The opportunity was interesting because NatWest was ready for digital transformation but wasn’t naturally sitting in a leadership position at that time,” she says. “The role allowed me to land and think about what to do. I found an organisation that was fundamentally focused on its customers and perhaps had less digital experience in-house.”

After working with her team to deliver technological improvements across the personal bank offline and online, Redshaw moved into the CDIO position in February 2020. “It wasn’t just because I wanted a longer acronym than most technologists,” she jokes.

“We created the role so we could sew together business and technology because, as with many organisations, technology had historically been something that happened over there, and the business did their thing, and then they would give the technologists something to work on. We wanted better integration.”

Embracing digital change

Redshaw says the creation of her CDIO role in 2020 was a public statement that NatWest wanted to create a partnership approach to technology and business: “This is a digital bank in the making, and hopefully, with the results that we’ve seen, we’ve achieved our aims.”

The technological transformation in banking services that Redshaw oversees at NatWest today differs greatly from the finance industry she joined as a software engineer in 1987.

“We didn’t call it digital then,” she says. “I remember the focus was on, ‘How do we use technology to make things quicker, simpler and more secure for our customers?’” She points to work on a security module for the London Stock Exchange and the beginning of the settlement systems CHAPS and Euroclear.

“There was a lot of change where technology was being brought in, but it was more for the underpinning services than for the consumer-facing areas,” she says, before fast-forwarding to the present-day bank. “Over that time, we’ve seen that digital is now in the hands of our retail customers.”

Redshaw says the shift in technological focus also helped prompt her switch to the retail side of banking. After a career driving behind-the-scenes IT changes in major firms, such as Lloyds TSB, Barclays Capital and Royal Bank of Scotland, her current role at NatWest is focused on delivering innovative customer services.

“That’s where the exciting stuff is happening. Yes, of course, we use AI across several areas of the organisation – something like 17% of our models are AI-based now, such as for controlling fraud, financial crime and so on,” she says.

“However, in terms of affecting human beings, digital services are at our customers’ fingertips. If you think about my driver for going into the CDIO role, the customer is where I thought I’d have the most impact.”

Delivering pioneering innovations

As CDIO, Readshaw is directly accountable to the group CIO and retail banking CEO. Responsible for digital operations leadership, she manages 4,500 people across four locations globally and leads the delivery of retail banking technology for Royal Bank of Scotland, NatWest and Ulster Bank North.

Redshaw’s team is digitalising services to make life easier for the group’s customers. Their work is supported by a planned investment of £3.5bn from 2023 to 2025, with more than 70% of spending targeted at data and technology.

NatWest has 10.9 million digitally active retail and business banking customers and 3.5 million use online banking platforms. The hard work continues apace. In 2024, Redshaw led the launch of a retail banking app on Apple’s Vision Pro virtual reality headset.

One of her proudest achievements is the introduction of generative AI (GenAI) into the bank’s conversational assistant, Cora. She says the bank made an early move into chatbots. Cora was introduced in 2017. The technology could answer basic questions, but Redshaw wanted it to do more.

“When I joined in 2018, I realised it was quite a good channel to do something with,” she says. “I had some grand ambitions for her – things like digital avatars having a voice, and all these engaging ways of doing things. I said, ‘Look, I see this particular technology being something we could get moving on’.”

Redshaw saw that, while machine learning technology was progressing at pace, it wasn’t quite ready for the giant leap in digital experiences she envisioned. However, the public release of generative AI models in late 2022 helped turn theory into a practical reality. Working with experts from IBM’s client engineering team to develop the initial proof of concept, NatWest launched its next-generation assistant, Cora+, in June 2024.

Cora+ is a multichannel platform that securely accesses data from multiple sources, including products, services and banking information. The virtual assistant technology is powered by IBM’s Watsonx Assistantand built on IBM Cloud. Estimates suggest the technology is creating a 150% improvement in satisfaction for some customer queries.

“It was the perfect example of an interest in technology, an interest in people, and an interest in delivering business value,” she says. “I feel very excited about how we’ve taken something that just answered questions and moved into generative AI at scale for millions of customers. And it’s only the first step. I’ve got big ambitions for what I want to do with that technology.”

Building strong partnerships

Cora+ uses ChatGPT 3.5 alongside an unnamed GPT large language model (LLM). The second model is trained to judge the output of the first model. While the GPT models play an important role in NatWest’s digital strategy, the organisation is eager to keep an open approach to AI and innovation.

Redshaw says the group wants to avoid being locked into a specific LLM. She wants the capability to swap from large to small language models (SLMs). Organisations can use SLMs to derive outputs from constrained amounts of data that require less computing power, which is important for a big business like NatWest that wants to meet sustainability targets.

“As a result, it was a case of, ‘OK IBM, we like working with you, but we want to be able to switch the language models in and out depending on the business requirement’,” she says. “And they were like, ‘Absolutely’. So, that’s great. We have the same mindset around using the best of everything to get value for our customers safely.”

Wendy Redshaw, Natwest

“This is a digital bank in the making, and hopefully, with the results that we’ve seen, we’ve achieved our aims”

Wendy Redshaw, NatWest Retail Bank

In addition to the work on Cora+, Redshaw and her colleagues are analysing how AI can boost customer experiences in other areas. NatWest has worked with IBM to develop a digital legal assistant powered by GenAI. This tool streamlines contract management and enhances accessibility, especially for neurodivergent users. The tool supports colleagues with compliance checks, producing 20% efficiency gains.

More generally, Redshaw is proud her team completes thousands of releases annually. The department’s focus on micro-projects is as important as delivering large-scale initiatives and helps NatWest hit tight transformation deadlines. Across all projects, IBM acts as a key technology partner, with Redshaw suggesting the nature of the long-term working relationship with the tech giant is like interacting with people on the internal team.

John Duigenan, distinguished engineer and general manager of the global financial services industry at IBM, says shifting to constant innovation, experimentation, and learning is typical of the work his company sees in its most pioneering clients. “We got to work with a trusted partner, and we got to learn together,” he said, referring to IBM’s relationship with NatWest.

“It’s great we co-create approaches to using technology and collaborate on innovation. Our teams blend incredibly well, and we deliver together in new ways. We have an approach that says, ‘We know why this work will matter for all of us because we can measure the impact’.”

Providing new experiences

Redshaw reflects on achievements during the past few years. While the benefits of the digital transformation she’s enacted at NatWest are clear, there’s always an opportunity to do more.

She says the rapid pace of transformation makes it difficult to predict with any degree of certainty what will happen next: “What will the success metrics be in three years? We won’t be judged on the same metrics because digital banking is changing quickly.”

However, she expects to see developments in some key areas. “In the AI space, I expect to see more voice,” she says. “At the moment, Cora listens to our telephony and sends a text, a deep link, or something else that’s required. In the future, I think it’ll probably answer the phone and deal with questions.”

Redshaw also expects progress in text-based answering. Her bank’s research suggests people in financial difficulties often prefer having a guilt-free conversation with a bot rather than a human. “I would expect something in that financial health and support space that uses natural language,” she says.

There’s even the potential for advances in unexpected areas. Redshaw says she’s keen to add Cora to ATMs, something that she was previously told was impossible.

“I’ve now spoken to some innovation engineers, and they’ve said they think it might be possible,” she says. “So, I suspect we will see something like a digital point of presence.”

Finally, Redshaw expects the bank to continue honing its approach to mobile. “People now have their bank in their pocket,” she says. “I imagine we will give more richness and engagement through these devices. Even though our mobile strategy is great, I think it will lean towards more engagement and personalisation during the next 24 months.”

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Are you on the naughty or nice list for responsible AI adoption?

Over the past year, artificial intelligence (AI) has proved its worth as a long-term investment for businesses. It brings a range of perfectly wrapped presents to the table, making a significant impact on productivity, efficiency, and automation across business functions. With almost 40% of companies worldwide already using AI in some form, it’s undeniable that it has the capability to revolutionise business operations.

For example, Santa’s workshop would benefit from AI adoption in automation of its supply chain orders, faster and more accurate analysis of wish list data, and tracking of items that have made it into his sleigh.

To ensure he makes the most of AI’s benefits, Santa will have brought it on board with ethical guidelines and responsible practices in mind. But have you? Whether you’ve already adopted and want to make sure you’re using AI responsibly, or you’re yet to adopt and are looking to integrate ethical standards into your plan – time’s running out to get onto Santa’s nice list before Christmas.

Getting into the good books with responsible adoption

Adopting AI responsibly isn’t just about avoiding risks, it’s also a way of setting the stage for sustainable growth, efficiency, and innovation. If you jump on the AI bandwagon without building a solid foundation and outlining a clear strategy, a myriad of risks can await your business. Data breaches, ethical challenges, and financial losses are all risks businesses face if they ignore the importance of responsible adoption.

The most effective way of adopting AI to mitigate these risks is a responsible one, and it’s not as easy as plugging in your Christmas lights. Smart and strategic choices are the key to protecting business data and aligning AI initiatives with business goals.

Santa’s top tips for adopting responsibly

Like writing a Christmas shopping list, AI adoption can be too daunting to start for lots of businesses. With so much information out there, where are you meant to start?

The key is pushing fear to the side and making any type of start, even if it’s small. Those who start now and invest in AI will stay ahead of the curve. But like Rudolph and his crew, the AI gap is real, and businesses who don’t get on board now will be left behind. So, what do you need to consider to adopt AI responsibly?

  • Make sure your data shines like a bauble

Squeaky clean data is crucial to getting reliable insights from AI. Getting AI ready means prepping business operations for AI systems to easily slot in, so business data needs to be accurate, void of bias, and ready for action.

The same way you wouldn’t send Santa a disorganised wish list, you wouldn’t give AI messy data. Making sure data is up to date, without errors or duplicates, is critical to ensuring your AI delivers real value. This comes hand-in-hand with assessing your internal resources, and making sure your infrastructure can handle the scale and power of AI demands. More flexible Cloud platforms like AWS, Google Cloud, and Azure can help business scale AI cost-effectively.

  • Embrace elf-level organisation

Training is a key part of onboarding AI. Do you think Santa’s elves are expected to wrap presents without being trained first? Preparation for AI use is essential to allowing your employees to understand its benefits and using it effectively.

As it affects every team in the business, not just the IT department, the entire workforce needs to be prepped for AI adoption. Whilst this can seem like a costly task, investing in your people is how AI will create valuable results. Change management is a key component to preparing workforces for the changes you need to adopt AI. Fostering a culture of readiness and continuous compliance is key to ensuring it becomes an asset.

Knowing your business objectives and making sure your AI strategy aligns with and contributes to them is key to maximising its capabilities. Whether improving customer experiences, automating repetitive tasks, or personalising services is your business goal, use AI to drive that strategy.

Prioritising AI applications that solve real problems as well as boosting productivity is key to boosting business growth. Do you need help with recommending products to your customers to increase sales? This is a tangible problem AI can solve for you. Like following a gingerbread recipe, baking a strategic AI plan will produce the best goods.

Santa’s secret weapon – Responsible AI

Long-term success is the outcome of adopting AI through responsible practices and with ethical guidelines in mind. High-quality data aligned business goals, and a prepped workforce are the key to thriving rather than falling behind.

If Santa’s already on board, why aren’t you? After all, it’s how he gets his presents from the North Pole to under your tree.

Get onto the nice list this Christmas – start small, think big, and stay responsible.

Kyle Hill is chief technology officer at ANS, a digital transformation provider and Microsoft’s UK Services Partner of the Year 2024. Headquartered in Manchester, it offers public and private cloud, security, business applications, low code, and data services to thousands of customers, from enterprise to SMB and public sector organisations.

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